Choosing Line Access Order when pressing 9 3

[mattatftm]

We have a very simple setup here. BCM 50 8 Lines. Right now when a user is on the intercom and press 9 to have it access one of the 8 lines, it starts from line 8(069) and moves backward depending on line availability. How can I control this seeking order? I really just want it to never pickup line 1 or 8 unless it is a last resort. But I still want all sets to have access to this line when needed.

 

[Hewcrew5]

If the lines are not on the phones, then just move Lines 8 and 1 out of the pool. Nortel always goes bottom to top, inbound is top to bottom.

 

[mattatftm]

Okay, Quick fix worked. (I guess we can't designate the order then through software?)

Is there anything else this will now effect from moving line 8 into pool:B ?

Appreciate the help and fast response!

 

[cook1082]

You can only remove from the active pool and can not change order. The only way to change order is move lines on the punch block. Since you took 8 out of pool a , B is not being used so * will never get used unless your incoming and out going calls take up all your line from 1-7.

 

[oldestgeek]

You could put lines 1 and 8 in a different pool so the users just dial that pool code if all other lines are busy. Or just repunch line 8 where line 2 is and 1 and 8 will be the last two chosen.