Changing the ATDN on a COT

[clindgren]

I have a COT with a ATDN of 35503. Can I change that COT in LD 14 to ATDN of 35516 to make all calls coming in on this COT ring this DN? And can 2 COT lines ring the same DN while AT&T is working on my COT that won't ring on DN 35516. I need to use another COT so DN 35516 can recieve calls on a temperary basis. I'm very new to the phone game and any help is greatly appreciated.

 

[StanleySteamer]

Yes you can change the ATDN at any time. And, yes you can have two COTs ring at the same ATDN.

 

[johnpoole]

IF your trunks are auto yes, each trunk has a atdn.. ld 14 allows you to change that atdn... for a group of 6 or more, i would out x (2-31) then new x and change them all at one time

john poole
bellsouth business
columbia,sc

 

[clindgren]

Thanks everyone. I just changed one of the other COT's to work. Now if AT&T would fix the problem (it's been 5 days), that would be great. Thanks everyone

 

[johnpoole]

you need to escalate that problem.. call your contact, ask to speak to their supervisor. 4 hours later call the supervisor back and ask to speak to their manager.. don't stop until the problem is fixed.. you will be surprised how fast future problem are handled..


john poole
bellsouth business
columbia,sc