I'm on an option 11c, was hoping someone could offer some help. We have received several calls from 911 that we are dialing them several times during the day. Can I "easily" change the way users dial an outside line from 9 to 8?
I beleive to change AC1, it is done in LD 86 but I like johns idea.
LD 86
REQ a....a Request (a...a = CHG, END, LCHG, NEW, OUT, or PRT)
CUST xx Customer number associated with this function
FEAT ESN Feature = ESN (Electronic switched network)
AC1 xx One or two digit NARS/BARS Access Code 1
Is this what you want or do you want to establish who is dialling it ... As John Says you could capture them in the AC1 SPN's to route to an internal extn say, but it will effect actual '911' in the meantime, then take it out again once established who it is ?
We had a new PRI installed this week after I made the change from AC1 9 to AC1 8. Unfortunately the new ACOD for the PRI is 8990 which obviously conflicts with my new access code. I don't know enough about this, but can my telco change the ACOD to something else to so as I can continue using 8 as my access code?
Print your RDB in LD 21. You will see the ACOD on the RDB print out. Change the RDB in LD 16 and carriage return down to ACOD and change it to something that doesn't conflict. Check your LUDN in LD 20 first.
Thanks guys I got the ACOD changed and AC1 changed to 8. Jamie can you elaborate on the SPN 11 fix. I am still new to this and never had to change anything on this scale before.
This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
By continuing to use this site, you are consenting to our use of cookies.