We need to change the number of rings on night mode from 3 rings to 5 or 6. Also need to change the number of rings for each line (5 lines) coming into the office when not in night mode. I am sure the second part is done by AA ---> lines ----> ----> table ----> rings change from 3 to 5 but I am lost on the night mode
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Change number of rings on night (service mode)
- Thread starter bjdjr
- Start date
Night mode is under services, ring groups. Create ring group 2 (or something else besides 1) and enable it for manual. Assign the Voicemail DN to this ring group.
Back up one step and go past ring groups and assign the lines to ring group 2 (default is ring group 1) that you want the night ring to answer.
The control set is the only DN that can toggle night on/off...assign feature 871 to that set and try it and see if allows night ring to toggle on and off. Night ring overrides AA ring settings and automatically sets ring on those lines to 0 rings.
Jim
"If I had known it would turn out like this, I would have become a locksmith" Albert Einstein
NCSS NCTS NCTE CS1000E Avaya IP Office
Mitel 3300 Basic & Advanced 5000 NuPoint I&M MiCloud
Back up one step and go past ring groups and assign the lines to ring group 2 (default is ring group 1) that you want the night ring to answer.
The control set is the only DN that can toggle night on/off...assign feature 871 to that set and try it and see if allows night ring to toggle on and off. Night ring overrides AA ring settings and automatically sets ring on those lines to 0 rings.
Jim
"If I had known it would turn out like this, I would have become a locksmith" Albert Einstein
NCSS NCTS NCTE CS1000E Avaya IP Office
Mitel 3300 Basic & Advanced 5000 NuPoint I&M MiCloud
curlycord
Programmer
Yeah you cant change the ring count for Service Modes, its 0 rings....now way its set to 3.
If anything your AA/Lines is set to 3 rings....that is a 24/7 setting but as Crowtalk states Service Mode will override.
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curlycord
Toronto Canada
If anything your AA/Lines is set to 3 rings....that is a 24/7 setting but as Crowtalk states Service Mode will override.
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curlycord
Toronto Canada
- Thread starter
- #4
We have the night mode set up on the reception phone (221) with the one button to turn it on, and I have the extensions set to ring on the floor that I want to ring in night mode, the problem is, we want the rings to be greater than 3 rings that we have it set to now when it is in night mode so if anyone hears it they have the chance to answer it before it goes to voicemail (AA)
- Thread starter
- #5
curlycord
Programmer
Service Modes (night) and AA or two different beasts.
Service Modes will ring the sets you program (on the floor) right away.
AA will answer the lines based on the ring count you program in AA/Lines, this setting is fixed 24/7.
Try just changing AA/Lines to 5 rings.
Then call in and test
Report findings as in what do you want it to do during the day and what to do at night....full details.
Keep in mind the Call Forward No Answer ring count on those night sets can also interfere and dump into any given mailbox so boots the CNA count to 6.
=----(((((((((()----=
curlycord
Toronto Canada
Service Modes will ring the sets you program (on the floor) right away.
AA will answer the lines based on the ring count you program in AA/Lines, this setting is fixed 24/7.
Try just changing AA/Lines to 5 rings.
Then call in and test
Report findings as in what do you want it to do during the day and what to do at night....full details.
Keep in mind the Call Forward No Answer ring count on those night sets can also interfere and dump into any given mailbox so boots the CNA count to 6.
=----(((((((((()----=
curlycord
Toronto Canada
- Thread starter
- #7
- Thread starter
- #8
allworxguy
Vendor
You have the voice mail DN in the night service ring group. If you put the voice mail DN in the ring group, it will be answered immediately. Remove it and use the AA ring counter.
Marv ccna
Sales, Installation & Service for Norstar, BCM, Samsung & Allworx Serving Ottawa and Eastern Ontario since 1990
Marv ccna
Sales, Installation & Service for Norstar, BCM, Samsung & Allworx Serving Ottawa and Eastern Ontario since 1990
- Thread starter
- #10
allworxguy
Vendor
No the voice mail system. Do F985 on any phone and you'll get it. Then remove that DN from the ring group.
Marv ccna
Sales, Installation & Service for Norstar, BCM, Samsung & Allworx Serving Ottawa and Eastern Ontario since 1990
Marv ccna
Sales, Installation & Service for Norstar, BCM, Samsung & Allworx Serving Ottawa and Eastern Ontario since 1990
- Thread starter
- #12
- Thread starter
- #13
curlycord
Programmer
Make sure anyone in the ring group also do not have Forward On Busy programmed.
Make sure no other rings groups are programmed.
If it goes to general mailbox:
-Look at reception sets settings CFNA and CFB
-Make sure a set in a ring group is not told to CFNA or CFB if it does not have a mailbox behind it.
-Make sure all sets in the ring group have their mailbox initialized so it can take answers.
=----(((((((((()----=
curlycord
Toronto Canada
Make sure no other rings groups are programmed.
If it goes to general mailbox:
-Look at reception sets settings CFNA and CFB
-Make sure a set in a ring group is not told to CFNA or CFB if it does not have a mailbox behind it.
-Make sure all sets in the ring group have their mailbox initialized so it can take answers.
=----(((((((((()----=
curlycord
Toronto Canada
- Thread starter
- #15
I'm not sure if I am experiencing 2 separate issues or not now.
1) When the receptionist puts the phones in night mode I am only able to have the extensions that I program in ring 3 times, we need at least 5 rings on those extensions.
2) When we are in normal mode the lines ring 3 times then go to our prerecorded message and prompts, when I change it to 5 rings we still get 3 audible rings but the calls go to the general mailbox with no prompts.
I went thru the ringing groups and it appears we are only using ringing group 001.
I checked and 251 is not in the ringing group and I even took out the reception 221 out of the service ringing group, no change.
I am able to without problem add and delete extensions from the group that night service rings to, maybe if I just start with one and eliminate all the others to make it easier?
I really appreciate all your help on this.
1) When the receptionist puts the phones in night mode I am only able to have the extensions that I program in ring 3 times, we need at least 5 rings on those extensions.
2) When we are in normal mode the lines ring 3 times then go to our prerecorded message and prompts, when I change it to 5 rings we still get 3 audible rings but the calls go to the general mailbox with no prompts.
I went thru the ringing groups and it appears we are only using ringing group 001.
I checked and 251 is not in the ringing group and I even took out the reception 221 out of the service ringing group, no change.
I am able to without problem add and delete extensions from the group that night service rings to, maybe if I just start with one and eliminate all the others to make it easier?
I really appreciate all your help on this.
curlycord
Programmer
Forget about 251, if it was programmed then AA would pickup instantly.
1) When the receptionist puts the phones in night mode I am only able to have the extensions that I program in ring 3 times, we need at least 5 rings on those extensions.
What exactly happens after 3 rings?
2) When we are in normal mode the lines ring 3 times then go to our prerecorded message and prompts, when I change it to 5 rings we still get 3 audible rings but the calls go to the general mailbox with no prompts.
Read my last post about calls going to G.D.
=----(((((((((()----=
curlycord
Toronto Canada
1) When the receptionist puts the phones in night mode I am only able to have the extensions that I program in ring 3 times, we need at least 5 rings on those extensions.
What exactly happens after 3 rings?
2) When we are in normal mode the lines ring 3 times then go to our prerecorded message and prompts, when I change it to 5 rings we still get 3 audible rings but the calls go to the general mailbox with no prompts.
Read my last post about calls going to G.D.
=----(((((((((()----=
curlycord
Toronto Canada
allworxguy
Vendor
As Curly said you have a DN or DN's that are CFNA to voice mail after 3 rings. Probably your reception phone. You should never have a phone that rings call forwarding with no answer for a shorter number of rings than the AA setting.
A night service ring group only phones to those already programmed in normal operation.
As an example if you have only 221 ringing during the day and you create a night service ring that includes only 222, when yo place the system in night mode then both 221 and 222 ring, even though 221 is not in the ring group.
Marv ccna
Sales, Installation & Service for Norstar, BCM, Samsung & Allworx Serving Ottawa and Eastern Ontario since 1990
A night service ring group only phones to those already programmed in normal operation.
As an example if you have only 221 ringing during the day and you create a night service ring that includes only 222, when yo place the system in night mode then both 221 and 222 ring, even though 221 is not in the ring group.
Marv ccna
Sales, Installation & Service for Norstar, BCM, Samsung & Allworx Serving Ottawa and Eastern Ontario since 1990
- Thread starter
- #18
1) When the receptionist puts the phones in night mode I am only able to have the extensions that I program in ring 3 times, we need at least 5 rings on those extensions.
What exactly happens after 3 rings?
It goes into our voicemail system with our pre-recorded message and prompts
What exactly happens after 3 rings?
It goes into our voicemail system with our pre-recorded message and prompts
allworxguy
Vendor
I give up, you're getting it... hire a qualified tech.
Marv ccna
Sales, Installation & Service for Norstar, BCM, Samsung & Allworx Serving Ottawa and Eastern Ontario since 1990
Marv ccna
Sales, Installation & Service for Norstar, BCM, Samsung & Allworx Serving Ottawa and Eastern Ontario since 1990
- Thread starter
- #20
-Make sure a set in a ring group is not told to CFNA or CFB if it does not have a mailbox behind it.
-Make sure all sets in the ring group have their mailbox initialized so it can take answers.
Looks like most of the extensions in the ring group are CFNA to 251, but shouldnt they be?
-Make sure all sets in the ring group have their mailbox initialized so it can take answers.
Looks like most of the extensions in the ring group are CFNA to 251, but shouldnt they be?
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