Centre Vu and 120 channels

[notbrokedontchangeit]

Hi,

A customer who has recently upgraded to 120 Channels on their G3V8Si, The 120 channels are used by a predictive dialler via the Centre Vu software. Are there issue's with the Centre Vu software when using 120 channels?

The customer is experiencing dropped calls.

I can't find anything in the FAQ's or the PCN's any advice greatly received.

 

[Tolson]

first a simple question. IS the dialler behind the PBX or is it connected directly to the PSTN?

 

[notbrokedontchangeit]

The dialler just has a CTI connection to the switch; the trunks areconnected to the Definity. The release is ACT 1.3.

 

[notbrokedontchangeit]

Tolson,
Do you have any suggestions???

 

[Tolson]

Since you have just added additional trunks between the dialler and the PBX do you have sufficient trunks between the PBX and the PSTN?