centralized voicemail HG message not displaying on Users handsets

[Kierso]

Hi Guys,

I have two IPO V2 11.0 system with centralized voicemail. The remote site which has been set to centralized voicemail the users handsets don't light up when they have a night message in a group.

All of these users have within the source numbers,
H Hunt Group Name
V Hunt Group extension number.

If they get a personal voicemail the phone lights up?

I have stopped and restarted the VM service on the app server also triple checked that there is def no other group with same name or extension number.

if I look in the VM Pro client I can see the messages within the hunt group message tab.

The system status doesn't show anything.

Would anyone have any suggestions or things that I should try to resolve?

Cheers

 

[TouchToneTommy]

V Hunt Group Number is incorrect, delete it. Use H with No spaces, and either the Hunt Group NAME or its extension number


Example Group 200 Main

Use either

HMain

or

H200

 

[Kierso]

H<Group_Name> Allows the user to receive message waiting indication of new group messages. Enter H followed by the group name, for example HMain. The group is added to the user’s Visual Voice menu.
On suitable display extensions, the hunt group name and number of new messages is displayed. Refer to the appropriate telephone user guide.

If the user is not a member of the group, a voicemail code must be set for the group's mailbox. See the setting Group | Voicemail | Voicemail Code .

If the user is not a trusted source and a Voicemail Code exists, the user must enter the Voicemail Code corresponding to the monitored mailbox.

V<Caller's ICLID> Strings prefixed with a V indicate numbers from which access to the users mailbox is allowed without requiring entry of the mailbox's voicemail code. This is referred to as "trusted source".
For Voicemail Pro running in Intuity mode, trusted source is used for calls from programmable buttons set to Voicemail Collect and Visual Voice. Other controls are prompted for the mailbox number and then password.

P<Telephone Number> This record sets the destination for callback (outbound alert) calls from voicemail. Enter Pfollowed by the telephone number including any necessary external dialing prefix, for example P917325559876. This facility is only available when using Voicemail Pro through which a default Callback or a user specific Callback start point has been configured. Refer to the Voicemail Pro documentation. This feature is separate from voicemail ringback and Voicemail Pro outcalling.
R<Caller's ICLID> To allow Dial In/RAS call access only from a specified number prefix the number with a "R", for example R7325551234.

U<User_Name or Extension#> Allows the user to receive message waiting indication of new messages. Enter U followed by the user name or extension number, for example U201. The specified user is added to the user’s Visual Voice menu.
On suitable display extensions, the user name and number of new messages is displayed. Refer to the appropriate telephone user guide.

 

[Kierso]

H Then Hunt Group number or the Hunt group Name still doesn't light the users IP9608G phone

 

[intrigrant]

this will ignite it

 

[joe2938]

Is a SCN involved here?

 

[Westi]

if you use the name it is case sensitive and NO space between the H and the name

Joe W.

FHandw, ACSS (SME)


"This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter

 

[intrigrant]

Is the group a advertised group?

 

[Kierso]

Hi Guys,

Cheers for your replies.

The system with centralized vm is connected to the main system over IPO Line WebSocket. Calls can be made between each site and busy lamp fields work.

It is a standard group with some of the users within the group. The users extensions light up when the they have a voicemail within there own mailbox just not the group message.

I have tried both the HHuntGroupName to exact as well as the HHuntGroupNumber