CDR Primary Link Down

[mentallimit]

I show that my CDR Primary link is down. The buffer is maxed at 100%. The secondary shows as active. I have tried busying out the CDR link as well as the Data ext. Nothing seems to be working.

How can i get this back up?

 

[captainnick666]

Reboot the CDR unit. What product are you using?

 

[mentallimit]

Using eCAS through a CLan card. I have rebooted the server a couple of times.

I also went into ch sys cdr and deleted/saved and re-added/saved teh endpoints...which I saw in another thread.

I can ping the CLan card fine.

 

[avayastrongman79]

Can you ping the eCAS server after a reboot?

 

[mentallimit]

Yes it comes up fine.

 

[FSI]

have you tried to change the reliable protocol from yes to no (or no from yes)? It's on the 3rd page of the ip-services form

regards

Frank

 

[mentallimit]

Right now it is set to "Y". What does it do if I set it to "N"?

 

[Mitch672]

you need to go into the eCas server, and stop and start the reliable session protcol manager. Try 'stop", then "start". That usually fixed it

mitch


AVAYA Certified Specialist

 

[mentallimit]

i started and stopped the Protcol manager. That didn't change anything.

I did switch from CDR2 to CDR1 and I am getting data now but it is not the unformatted tpye I am asking for. i look at teh raw data and i see leading digits that are messing up my database!


I checked in cha sys cdr...and it IS set for unformatted. Why th issue then?