CDR from our DEFINITY G3 system 2

[Eliav]

Hi.
We are trying to generate some CDR from our switch.
we need the cdr to be saved in a file.
I try to configure the "change system-parameters cdr" but I can't find the field that defines where the CDR will be save.
Please tell me if there any references in the web regarding this problem (i already tried the Avaya support).
thanks
have a nice day
Eliav

 

[dkindness]

Hi if this is a standard cdr output you need to configure the output to a data module that will connect to a digital port (type should be system port) port should be one from a digital line card. Wire this to your data module and you can output from the data module straight to a pc.

 

[Eliav]

Hi dkindness
thanks for your quick replay.
Where can i configure the output (in the "Primary Output Endpoint" ??)
if you can tell me more it whould be helpfull.
I also install the BCMS software but couldn't find the CDR option there (i want to be able to "see" all the data on every call)
10ex
Eliav

 

[dkindness]

add data module xxxx type should be pdm not system port as stated above. Port field should be a port on digital line card and connect to dte. You then need to wire a data module to your digital line. pri endpoint should be data module extension xxxx. Unfortunatly you will need an actual physical data module to wire in.

 

[dkindness]

Not sure on the bcms i know you can use CMS to give you a CDR like output recording call details phone numbers etc not sure if bcms is as flexible unfortunatly i only work beside dkindness and dont have a great deal of experience on call reporting features.......sorry ....but the cdr stuff is right

 

[avaya2004]

WHat Version/system you are using ??? Do you have a clan card ???..Incase of G3 Si or prologix, you get a serial connection (RS232) /inetrface, connect it to a Desktop and use some application to capture the data coming on the serial port...

 

[gladston]

Can u tell what kind of data module should i go for
How do i configure so that i get the data on Hyper terminal at PC

 

[TelecomHeadache]

I am posting this info in the hopes it is what you are looking for, if anything it may prove usefull for others who may need the info anyway:

Equipment required: TN799DP configured for 100mps for best results.


1. You must configure the pc as a node in the S8700/pbx. You need the ip address of the pc equipment. After obtaining the ip-address, access the pbx and issue the command change node-names ip . In the example below I have named it CDR. Upon entering the name and ip-address press enter to enter information.

change node-names ip Page 1 of 1
IP NODE NAMES
Name IP Address Name IP Address
CDR 16 .102.76 .100 . . .
CMS2 16 .102.76 .60 . . .
EC500LOOPBACK 16 .100.0 .82 . . .
VLABCLAN1 16 .102.76 .135 . . .
VLABCLAN2 16 .102.76 .136 . . .

( 16 of 24 administered node-names were displayed )
Use 'list node-names' command to see all the administered node-names
Use 'change node-names ip xxx' to change a node-name 'xxx' or add a node-name


2. Issue command change system parameters cdr at which time the screen below will appear.

change system-parameters cdr Page 1 of 1
CDR SYSTEM PARAMETERS

Node Number (Local PBX ID): 10 CDR Date Format: month/day
Primary Output Format: expanded Primary Output Endpoint: CDR1
Secondary Output Format:
Use ISDN Layouts? n
Use Enhanced Formats? n Condition Code 'T' For Redirected Calls? n
Modified Circuit ID Display? n Remove # From Called Number? n
Record Outgoing Calls Only? n Intra-switch CDR? y
Suppress CDR for Ineffective Call Attempts? y Outg Trk Call Splitting? y
Disconnect Information in Place of FRL? n Outg Attd Call Record? y
Interworking Feat-flag? n
Force Entry of Acct Code for Calls Marked on Toll Analysis Form? n
Calls to Hunt Group - Record: member-ext
Record Called Vector Directory Number Instead of Group or Member? n
Record Agent ID on Incoming? n Record Agent ID on Outgoing? y
Inc Trk Call Splitting? n
Record Non-Call-Assoc TSC? n Call Record Handling Option: warning
Record Call-Assoc TSC? n Digits to Record for Outgoing Calls: dialed
Privacy - Digits to Hide: 0 CDR Account Code Length: 2

3. In the primary Output Endpoint Enter CDR1 . Complete the remaining fields asrequired. Press enter to enter into pbx.
4. Next issue the command change ip-services at which time the screen below will appear.

change ip-services Page 1 of 3

IP SERVICES
Service Enabled Local Local Remote Remote
Type Node Port Node Port
SAT n VLABCLAN1 5111 any 0
CDR1 VLABCLAN1 0 CDR 5002

5. Fill in the fields as follows:
Service Type: CDR1 (which is from the sys parameters cdr page)
Enabled: Will not be available
Local Node: Is the node name of any administered C-lan board
Local Port: Will default to 0
Remote Node: Is the node name you gave the pc (name from the
Node-names ip screen) CDR
Remote Port: The access port of the PC equipment (should be 5002)

6. Once this is complete, page down to page three of the IP-Services screen.

change ip-services Page 3 of 3

SESSION LAYER TIMERS
Service Reliable Packet Resp Session Connect SPDU Connectivity
Type Protocol Timer Message Cntr Cntr Timer

CDR1 n 30 3 3 60

7. The service type is already filled in. The key field to set is the Reliable Protocol field. This is the field which needs to be set to n .
8. These instructions will work also with any Definity G3 Release 9.5 or higher which has a C-lan board administered.

TH - Administrator for AvayaMultiVantage/AUDIX/Octel/CMS SuperVisor/TeleTraq/CDR/CallMasters/Val/IP Agent

"If the phone rings, could you please answer it ?"

 

[Eliav]

Hi guys
thanks for all your replay.
avaya 2004 - i don't have a clan card on my switch.
For all the others i have the following connectors on my switch :
J1 AUX
J2 DCE
J3 TERM
P2 MODEM

i attach the output of the "display system-parameters cdr" command.


PAGE 1

CDR SYSTEM PARAMETERS

Node Number (Local PBX ID): CDR Date Format: day/month
Primary Output Format: customized Primary Output Endpoint: eia
Secondary Output Format:
Use ISDN Layouts? n EIA Device Bit Rate: 9600
Use Enhanced Formats? n Condition Code 'T' For Redirected Calls? n
Modified Circuit ID Display? n Remove # From Called Number? n
Record Outgoing Calls Only? n Intra-switch CDR? y
Suppress CDR for Ineffective Call Attempts? y Outg Trk Call Splitting? y
Disconnect Information in Place of FRL? n Outg Attd Call Record? y
Interworking Feat-flag? n
Force Entry of Acct Code for Calls Marked on Toll Analysis Form? n
Calls to Hunt Group - Record: member-ext
Record Called Vector Directory Number Instead of Group or Member? n
Record Called Agent Login ID Instead of Group or Member? n
Inc Trk Call Splitting? n
Record Non-Call-Assoc TSC? n
Record Call-Assoc TSC? n Digits to Record for Outgoing Calls: dialed
Privacy - Digits to Hide: 0 CDR Account Code Length: 15




PAGE 2


CDR SYSTEM PARAMETERS

Data Item - Length Data Item - Length Data Item - Length
1: date - 6 17: - 33: -
2: duration - 4 18: - 34: -
3: space - 1 19: - 35: -
4: dialed-num - 23 20: - 36: -
5: - 21: - 37: -
6: - 22: - 38: -
7: - 23: - 39: -
8: - 24: - 40: -
9: - 25: - 41: -
10: - 26: - 42: -
11: - 27: - 43: -
12: - 28: - 44: -
13: - 29: - 45: -
14: - 30: - 46: -
15: - 31: - 47: -
16: - 32: - 48: -

Record length = 34

10ex

Eliav

 

[avaya2004]

..use DCE connector and connect to serial interface on a desktop..set speed to 9600 8 N 1..May be you can use hyper terminal to connect/etst the CDR.

 

[Eliav]

Hi avaya2004
The DCE connector is a parallel one.
Can I use it? (I tried to connect it to a parallel entrance in a leptop and noting was capture in the hyper terminal, any suggestions?

10ex
Eliav

 

[jghadiali]

Hi Eliav,

The DCE port is a serial port. Connect the cable to the serial port on your PC/Laptop and then open hyperterminal to capture the data.

Jigar

 

[Eliav]

Hi Jigar
I will try to find an adapter to change it from parallel to serial (it is defiantly a parallel cable) and than connect it to my Laptop.
10ex for your help.
i will let you know if it work.
Eliav

 

[Eliav]

Hi all
10ex for your big help
I finally manage to get the CDR from the switch and use hyper terminal to test it.
Now I have some questions:
1. I want to be able to "see" a call that was not answered by one of my agent (when it entered (the time) and after how long it abounded).
2. When I try to enter the start time as a parameter I get the following error " "start-time" invalid, must enable SA8201 on system-param special-app form"
Please advise.
10ex
Eliav
Eliav

 

[Eliav]

Hi all
10ex for your big help
I finally manage to get the CDR from the switch and use hyper terminal to test it.
Now I have some questions:
1. I want to be able to "see" a call that was not answered by one of my agent (when it entered (the time) and after how long it abounded).
2. When I try to enter the start time as a parameter I get the following error " "start-time" invalid, must enable SA8201 on system-param special-app form"
Please advise.
10ex
Eliav

 

[MaxG3r]

HI
TelecomHeadache...
i had followed the process for enabling CDR on my G3r.
but i am not able to do the physical conection..
i have following things with me 3 quantity of Z3A2 interface unit having 3 ports ,telephone ,Originate/disconnect and power option and on the other end Male D connector..
pls let me know with the process..or explain me with an diagram.

 

[MaxG3r]

hi
I had gone through the process but did got the exact idea
Pls help me out to install CDR on my G3r.with physical connectivity .
i had 3 quantity of Z3A2 interface and few connector..
i dont know ho to place it ,i had made changes on data module as wellas =
service ip etc .if possible let me know with the circuit diagram.
regards
max

 

[AvayaHelp]

MaxG3r

In looking at your question, I may be able to help. I beleive you need a module that will read the CDR info. This is connected at the back of your PBX off of the DCE Connection. This connection will support modem or IP pooling, it is how you set it up on the PBX as TelecomHeadache mentioned.

Hope that helped.

Avaya, Octel, AUDIX, CMS and other fun stuff.

"There is always a way, it may not be pretty but there is always a way."

P:-D

 

[gladston]

Hi

I have a Z3A2 Interface Unit. Does anyone know the settings or where can i get the specifications for this unit

Thanks

 

[98Converter]

TelecomHeadache...

Once we set up your configuration, where does call recording file go? On the pc somewhere, or is there another piece to it? Does it require a physical connection, or will IP work?

Thanks,
Chris