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CCR

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assist24

IS-IT--Management
Jan 15, 2006
45
GB
I've recorded custom greetings for CCR, and set up CCR groups, but when using code *832 to switch it on, getting message advising 'Denied in Admin'. When I access Auto Attend in Admin, it shows 'Off' with no option to change this. Any ideas what I may have missed? Is it just not licenced? I would have expected if it was not licenced then I wouldn't have been able to change the greetings.
 
You need to go into it with the INSTALLER password not ADMIN to turn it on.
 
I'm using the Installer password already.
 
TOggle back and forth when pressing Feature *833 then password fo 266344. Make sure it is set to off. Then turn it back on after you have completed programming in Feature *832. Hope this helps. Let me know if you need more assistance.
Kathy
 
No luck I'm afraid. I think I must have a restricted feature card, as hunt groups feature does not appear in programming either.
 
What release of software is it?
Your DN length needs to be at least 3 digits for Hunt Groups to show up too.

MarvO said it
 
release 4.1 is the the only one i have seen it work because it doesn't work 4.2 and above so check it out an Good luck.
 
I'm using 3 digit DNs. It's 5.13 software.
 
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