ccr tree 1 is no longer an option under greeting table set up

[AndrewP1234]

We use a Nortel/ norstar phone system

Long story short I set the ccr reference in the greeting table to "none" so that I could make the necessary changes to "ccr tree 1". Once I made my changes and I went back to the greeting table "ccr tree 1" is no longer in the drop down menu.

Please advise,

 

[DigitelD]

Open the CCR main menu that lists all trees and see if the CCR tree is "OK" or "Incomplete".

SHK Certified (School of Hard Knocks)
NCSS, ATSP/IP

 

[AndrewP1234]

Incomplete... can't find any detailed information on what that actually means or how to remedy it... it was actually "incomplete" and functioning before I removed it from the greeting table.
What should I do?

 

[DigitelD]

You may have an incomplete path. Go over the tree with a fine toothed comb. Make sure that you don't have a menu with no option under it.

SHK Certified (School of Hard Knocks)
NCSS, ATSP/IP

 

[AndrewP1234]

It works... Thank you!

 

[SYQUEST]

Also, don't forget to save any changes! Or it may not be there if you have a power failure.

....JIM....

 

[AndrewP1234]

Is there a save button somewhere? I haven't seen one

 

[SYQUEST]

I believe that is covered in one of the FAQs and the NT documentation. You are prompted after pressing END when you are programming CCR. The display will read "Tree x". Press SAVE.
Then the display will read "Save as Tree x". Press YES.

....JIM....

 

[curlycord]

Sysquest I believe he his using a browser to program...not a telset.

=----(((((((((()----=
curlycord

http://www.curlycord.com