CCR Instant Message Failed

[sagbab]

I´m have a problem sending messages to the wallboard from the Supervisor/Scheduling view. I get "Instant message failed" when trying. The Wallboard in itself works as expected. Anyone had any similar issues?

 

[Okkie26]

Only when the wallboard is not running at the moment the message is send

 

[sagbab]

Yes, thats true. I figured it was something like that at first, but that is not the problem here. They just started using the function, and it worked at first but not anymore. Will try to reboot the whole system when possible.

 

[Okkie26]

try using another webbrowser for the supervisor. CCR is very sensitive for that..

I'm using chrome.

 

[sagbab]

I´ve looked a little further into this, and it turns out that the "Resetting web services" scheduled task seem to be what causes the daily messages from working the next day. If they log out the wallboard and log in again it seems like it works again, but before then the messages return "failed".

Chrome is used.

 

[CarGoSki]

You can look in windows event viewer for application and system errors that may contribute to the issue.
You should see the CCR scheduled maintenance events and may see some unexpected errors.

 

[sagbab]

Thanks CarGoSki.

Thats where I found an error at the time the "Reset Web Services" task was run. I don´t really know what to think about it though:

Exception: System.ApplicationException: HistoricalReportingService.LoadSavedReportParameterSet failed ---> System.ServiceModel.ServerTooBusyException: The HTTP service located at

http://localhost/CCRHistoricalReportingService/HistoricalReportingService.asmx

is too busy. ---> System.Net.WebException: The remote server returned an error: (503) Server Unavailable. at System.Net.HttpWebRequest.GetResponse() at System.ServiceModel.Channels.HttpChannelFactory.HttpRequestChannel.HttpChannelRequest.WaitForReply(TimeSpan timeout) --- End of inner exception stack trace --- Server stack trace: at System.ServiceModel.Channels.HttpChannelUtilities.ProcessGetResponseWebException(WebException webException, HttpWebRequest request, HttpAbortReason abortReason) at System.ServiceModel.Channels.HttpChannelFactory.HttpRequestChannel.HttpChannelRequest.WaitForReply(TimeSpan timeout) at System.ServiceModel.Channels.RequestChannel.Request(Message message, TimeSpan timeout) at Avaya.SBCC.Security.UserNamePasswordSecurityChannel.Request(Message message, TimeSpan timeout) at System.ServiceModel.Dispatcher.RequestChannelBinder.Request(Message message, TimeSpan timeout) at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout) at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs) at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation) at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message) Exception rethrown at [0]: at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg) at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type) at Avaya.SBCC.WebClient.ServiceAgents.historicalReportingService.HistoricalReportingService.LoadSavedReportParameterSet(Int32 reportParameterId, Int32 userId) at Avaya.SBCC.WebClient.ServiceAgents.HistoricalReportingServiceAgent.LoadSavedReportParameterSet(Int32 reportParameterID, Int32 userID) --- End of inner exception stack trace --- at Avaya.SBCC.WebClient.ServiceAgents.HistoricalReportingServiceAgent.LoadSavedReportParameterSet(Int32 reportParameterID, Int32 userID) at Avaya.SBCC.ReportSchedulerTask.ExecuteScheduledTask.UpdateDatabase(Boolean printSuccess, Boolean emailSuccess, Boolean processingSuccess, Boolean processingTimeout)