CCR 7.0 printer discovery service won't start 1

[Bas1234]

Hi all,

Installing CCR 7.0.1.31 on a Win2k8 32 bit (no R2) now the "printer discovery service" won't start.

Also in the CCR Diagnostics it says "ListAllPrinters" failed.

Any here had the same problem?

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It works! Now if only I could remember what I did...

Dain Bramaged (Avaya Search tool

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[hairlessupportmonkey]

is the service running as either local admin or domain admin account?

ACSS - SME

 

[Bas1234]

tried both.

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[Bas1234]

Tried both.

ps, used IIS7

___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged (Avaya Search tool

http://tinyurl.com/bas1234

)
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[hairlessupportmonkey]

Ok there is an application you have to run to change the permissions on the service

found in this path

Program Files (x86)\Avaya\IPOCCR\CCRWebClient\CCRPrinterDiscoveryService\SBCCResetServicePassword.exe

it updates the config file and some other boring stuff.

rock on Avaya!

ACSS - SME

 

[tlpeter]

I have seen it and for me it worked to let the service run as a normal Administrator account instead of in the domain.


BAZINGA!

I'm not insane, my mother had me tested!

 

[Bas1234]

Tried it before HSM and tlpeter, but no go.

___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged (Avaya Search tool

http://tinyurl.com/bas1234

)
______________________________________

 

[tlpeter]

What does the event viewer tell you?
Like i said, i have seen it once.
Did you add the firewall exceptions?
Can you manually start the printer service?


BAZINGA!

I'm not insane, my mother had me tested!

 

[Bas1234]

Firewall is turned off, yes the service is running under services.msc but it gives an error in the event log.
Pointing to "2013 The Printer Discovery Service stopped"


It a Virtual machine, the the printer is a generic file printer from windows.

___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged (Avaya Search tool

http://tinyurl.com/bas1234

)
______________________________________

 

[hairlessupportmonkey]

turned UAC off?

ACSS - SME

 

[tlpeter]

Did you try to actually use a normal printer?
It sounds like the Windows file printer doesn't work.


BAZINGA!

I'm not insane, my mother had me tested!

 

[Bas1234]

Yes that also OFF, trying to reinstall it all under a new user name. One I created myself and not the customer.

___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged (Avaya Search tool

http://tinyurl.com/bas1234

)
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[tlpeter]

Aaaaaahhhhhh a user created by the sys admin
Does it have any policy restrictions perhaps?

BAZINGA!

I'm not insane, my mother had me tested!

 

[Bas1234]

Did not work eigther, now trying to add a feature called "Internet Printing server" takes a while.

___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged (Avaya Search tool

http://tinyurl.com/bas1234

)
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[IPmonkey]

Is the print spooler service running?

 

[hairlessupportmonkey]

BAS - what do the event logs say?

ACSS - SME

 

[Bas1234]

It said; "2013 The Printer Discovery Service stopped"

Print spooler is running, tried almost every thing, but no go.

Will try within a few weeks, so to be continued.

Thnx for all the input!

___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged (Avaya Search tool

http://tinyurl.com/bas1234

)
______________________________________

 

[tlpeter]

I would first try to print something from the server itself without even thinking of CCR.

When that works then i would go further with CCR.


BAZINGA!

I'm not insane, my mother had me tested!

 

[hairlessupportmonkey]

Bas - let me know if you want a bit of remote assitance

ACSS - SME

 

[Bas1234]

We have it working, turned out that we need to turn on IPv6.

The message was;

No connectrion could be made because the target machine actively refused it ::1:8140

Thnx for the input!

___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged (Avaya Search tool

http://tinyurl.com/bas1234

)
______________________________________