We are getting occasional emails into our CCMM server where in the body of the text, the email will have special characters that get replaced with question marks (?). The most recent one had the apostrophe in various words replaced with the ? mark...example.. we're...looks like we?re. We have also seen this in telephone numbers that are written into the email...example....1-800-555-1212...where the dashes were replaced with ?...so it looked like 1?800?555?1212. Has anyone seen this? Is this an encoding issue in the email? If so is there a fix for it?