Here's the issue. Our old phone system had a special DID that you could call into, and it would take you straight to the mailbox entry section basically. So you would dial the full 10-digit number from your cell phone, and then simply put in your 4-digit extension, then your PIN and you were to your inbox.
With this new CCM / Unity system, when we call into the external number for Unity, we have to hit star, then the ext, then the PIN...
Looking to eliminate having to hit the star when dialing in externally. Obviously if the user is setup to use Mobility, they call in and go straight to the "Enter your PIN, followed by #" prompt - which is great, but very few of our users have Mobility at this stage.
Hopefully this makes sense. Currently, when you call the external DID number for Unity, Unity assumes you're just a customer basically and if you put in your extension right away it will assume you want to call that extension - not check that extension's VM box. If you hit star, then it knows you want to login. So is there some way I can setup another DID just for employees to call that would get them straight in to enter their extension? It can be a separate number if need be. Thanks!
With this new CCM / Unity system, when we call into the external number for Unity, we have to hit star, then the ext, then the PIN...
Looking to eliminate having to hit the star when dialing in externally. Obviously if the user is setup to use Mobility, they call in and go straight to the "Enter your PIN, followed by #" prompt - which is great, but very few of our users have Mobility at this stage.
Hopefully this makes sense. Currently, when you call the external DID number for Unity, Unity assumes you're just a customer basically and if you put in your extension right away it will assume you want to call that extension - not check that extension's VM box. If you hit star, then it knows you want to login. So is there some way I can setup another DID just for employees to call that would get them straight in to enter their extension? It can be a separate number if need be. Thanks!