CCM / Unity - Call In from External without hitting * (star)? 1

[arrrghhh]

Here's the issue. Our old phone system had a special DID that you could call into, and it would take you straight to the mailbox entry section basically. So you would dial the full 10-digit number from your cell phone, and then simply put in your 4-digit extension, then your PIN and you were to your inbox.

With this new CCM / Unity system, when we call into the external number for Unity, we have to hit star, then the ext, then the PIN...

Looking to eliminate having to hit the star when dialing in externally. Obviously if the user is setup to use Mobility, they call in and go straight to the "Enter your PIN, followed by #" prompt - which is great, but very few of our users have Mobility at this stage.

Hopefully this makes sense. Currently, when you call the external DID number for Unity, Unity assumes you're just a customer basically and if you put in your extension right away it will assume you want to call that extension - not check that extension's VM box. If you hit star, then it knows you want to login. So is there some way I can setup another DID just for employees to call that would get them straight in to enter their extension? It can be a separate number if need be. Thanks!

 

[spunkysus]

You can change this in the Unity> log into the Unity and go to configuration under the System tab.Once in configuration ,take the check mark out of enable spelled name seach,then hit save.

 

[arrrghhh]

I had to do a little bit of digging, but that's probably because your suggestion is for a different version of Unity.

I wasn't clear on my version, and I apologize - I'm on Unity Connection 7.1.3.

I did find the entry under User Search Parameters in the "Enterprise Parameters" section.

I set the "Enable All User Search Required Field" to false (it was true, the 'default'). Do I need to restart any services...? Reason I ask is the change has thus far has no effect whatsoever - still starts with the typical greeting.

Thanks for the response, let me know what I'm missing if you can!

 

[spunkysus]

I am sorry I did not read entirely,the above mentioned will eleiminate the dial by name when transferring in house.

Now in regards to your question: This is what I done for people,dont know if it's the book way,but works for me.I build a CTI route point with a dedicated DID extension that calls forward directly into voice mail.You have to ensure that the DN has the new CTI port associated in the associated device field and the maximum number of calls are set to at least 500 and busy trigger at least 450.I hope this helps.

 

[arrrghhh]

We've done what you mention, but if it's off-network Unity assumes that it's just a "customer" calling in, and therefore they are not treated as if they are employees checking voicemail.

In our old system we had to have two extensions, one for regular voicemail and one we called "express messaging". If I need to use a second DID just for employees, that's not an issue. I just want to skip the first step of hitting star to get to the enter your extension prompt...

Hope that makes sense, let me know if I need to explain it better. We're not really saving that much, just the one step of hitting star. Kinda silly, but if important users ask for silly features, we still try to do all within our power to implement it - no matter how silly the request .

 

[spunkysus]

So in the CCM you select the Device tab then go CTI route point tab and then click on find ,do you see any CTI points? If so do a copy of one of them and give it a description of VM-??? and then assign DN >Then you have to ensure to associate.I have done like two of the and it works great.When callers dial the CTI DID they are dropped into Unity and it ask for ID then password ,I do not get the * greeting with this set up.

 

[arrrghhh]

Hrm, I just tried setting this up and it broke external VM. I'm not sure how to set this up exactly, as it seems to me like it would just create a loop...

We already have a DN/DID associated to VM. What does this CTI router point achieve over using just the DID that's associated to VM?

Perhaps I just implemented it incorrectly, but I followed your instructions... We have a ton of CTI route points, so I didn't copy one I just created a new one. For example, we have a CTI route point *XXXX that directs users straight to VM - so they can skip transferring to the user and instead transfers straight to their VM box.

Thanks again for the help.

 

[spunkysus]

I would wait til after work hours to do any restart of service,but that may be what it takes.

 

[arrrghhh]

Ok, rebuilt it and I think I was dialing wrong.

However, it doesn't seem to do anything at all - I added the route point, and set it to call forward all to voicemail. Still no dice... I can kinda follow the logic here, the route point basically makes the system think it's an internal call (I assume...) but I still can't get it to work.

I have to be missing something stupid. Thanks again for the assistance .

 

[arrrghhh]

Sorry just saw your post, and I can't evidently edit my last post.

What services do you think I would have to restart to get it to work? It's now "working" but it's basically exactly the same as it was before - I still have to hit star to get to my extension when I dial 10-digit.

 

[whykap]

Send the DID assigned to the users that do not want to dial * to a separate call handler. in the call handler configuration under the standard greeting change the "after greeting" option to
"send caller to" and select "sign in".
Save it, record a greeting and it should work.

 

[arrrghhh]

Thank you whykap, this is EXACTLY what I was looking for.

Setup the DID in CallMgr, associated it to a box that goes straight to VM which is a call handler that dumps to the sign in. Works great, thanks again!