stuzzy
Technical User
- Mar 24, 2004
- 49
I'm trying to decode these CCC reports. Does anyone know of any resources that explains some of the fields I'm seeing and how they relate?
Tek-Tips is the largest IT community on the Internet today!
Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!
-
Congratulations Chris Miller on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!
CCC reports 12
- Thread starter stuzzy
- Start date
- Status
Already 'signed up' for your website! Should I wait for the downloads there or will you send me the files?
If you do: m dot copini at effecta dot nl
Thnx!
Kind Regards,
Maarten Copini
...
If you do: m dot copini at effecta dot nl
Thnx!
Kind Regards,
Maarten Copini
...
I would like a copy please MrIPO!
wbeavers@vicom-corp.com
And thanks for your hard work!!!
Field Technician
Virginia Integrated Communications
wbeavers@vicom-corp.com
And thanks for your hard work!!!
Field Technician
Virginia Integrated Communications
Drachirkidlat
IS-IT--Management
Could you send me the reports too? This will be greatly appreciated.
ricarangal at verizon dot net
ricarangal at verizon dot net
Raffles666
IS-IT--Management
Oh go on then - if you insist on sending them to me 
andy at datavox dot co dot uk
I can 'host' them for you on our website if you wish (until you get your site up and running of course).
Are you going to have a forum on your new site?
Oh - and if you need any help with it - just 'scream'.
Old school Alchemy engineer - trying to keep up with the times
andy at datavox dot co dot uk
I can 'host' them for you on our website if you wish (until you get your site up and running of course).
Are you going to have a forum on your new site
?Oh - and if you need any help with it - just 'scream'.
Old school Alchemy engineer - trying to keep up with the times
IPOUK
IS-IT--Management
- Jun 9, 2004
- 388
Hi guys
Haven't seen too much on this recently...so thought it could be a good time to learn Crystal! I've just got a copy of Crystal Reports XI Server, which I assume should do the trick. Does anyone know if it is simple to convert MrIPO's reports, or is it incredibily complicated!
I'll give it a go in the next few days!
Haven't seen too much on this recently...so thought it could be a good time to learn Crystal! I've just got a copy of Crystal Reports XI Server, which I assume should do the trick. Does anyone know if it is simple to convert MrIPO's reports, or is it incredibily complicated!
I'll give it a go in the next few days!
Are these the reports ?
Do you have to mod the cc summary to report on just the groups you want ?
CC Summary - Time in state doesn't seem to be accurate. (If user is logged off and in group they are ready ?)
Lost calls under 10 seconds (or what ever) as a separate stat
average call duration per group would be good
graph group numbers on a pie chart (ie sales half, service quarter etc)
Agent group report - ring time at the agent (rather than how long the call was waiting before the agent answered)
Agent individual - average duration per group type
graph with percentages of each group (ie sales 20% service 80%)
Reports needed:
Calls that come into group by time block (15,30,60 min)
how many incoming, how many opted out and left voicemail, abandoned
Abandoned call report in 15,30,60 min blocks against ring time blocks (0-10, 11-20 etc)
abc_matt at hotmail com
hope i'm talking about the right custom reports
Do you have to mod the cc summary to report on just the groups you want ?
CC Summary - Time in state doesn't seem to be accurate. (If user is logged off and in group they are ready ?)
Lost calls under 10 seconds (or what ever) as a separate stat
average call duration per group would be good
graph group numbers on a pie chart (ie sales half, service quarter etc)
Agent group report - ring time at the agent (rather than how long the call was waiting before the agent answered)
Agent individual - average duration per group type
graph with percentages of each group (ie sales 20% service 80%)
Reports needed:
Calls that come into group by time block (15,30,60 min)
how many incoming, how many opted out and left voicemail, abandoned
Abandoned call report in 15,30,60 min blocks against ring time blocks (0-10, 11-20 etc)
abc_matt at hotmail com
hope i'm talking about the right custom reports
GettingIPO
IS-IT--Management
Lets hope this gets you nearer the 100 mark
kevin at commstalk dot co dot za
I have a site that needs to go to version 5 in the next month or so will let you know
kevin at commstalk dot co dot za
I have a site that needs to go to version 5 in the next month or so will let you know
Haa, thankyou JesteROCK, we need more people to ask for an abandoned calls as no report makes a difference between a lost call which is a very obscure statistic and and abandoned call where a caller hangs up. If call status can show this why can't a report?. Have seen the reports and love them though I still maintain that the way CCC logs call occurances sucks
- Status
Similar threads