CCC Reporting Hunt Group Number Change 1

[cheyneyr]

My company recently migrated from an enterprise phone system to the IP Office. We have several hunt groups and bought CCC to report against them. We ran into the "people in multiple hunt groups get put in the highest hunt group extension" problem.

We would rather report against the lower hunt group extension. No problem, just renumber the hunt group, right? Well, CCC Reporting isn't showing ANY activity for this hunt group now.

Is there more to changing a hunt group number than simply changing the hunt group extension? Call routing is working just fine. Thanks!

 

[JeSTeROCK]

Restart the delta server

 

[yeehaababy]

Restart the delta server??? Accurate stats are provided when reporting on the highest numbered group that the agent is a member of.

 

[JeSTeROCK]

Change the group numbers then restart the delta server

 

[MrIPO]

Use the Target reports ???

Umm anotherprivatebuild !!!

 

[cheyneyr]

Thanks for the suggestions. I had restarted the Delta server previously and it still didn't work, but now it appears to be working.

I guess I just needed to ask the experts for it to start working automagically. If you've worked a help desk, you know how that goes.