CCC Report required, is this possible?

[pingupikachu]

Hi Guys, just a quick question regarding CCC reports. My customer wants to know if there is a standard report which can show them the following information.

Calls into a single DDI which are answered by reception, then the reception overflow, then lost.

I have run the DDI Routing report, on the main number, but doesnt have enough information contained within it.

Thanks

Jamie

 

[alberton]

Hi,

Try the DDI Response.
Hope it helps

 

[pingupikachu]

Thanks, I will give it a run through tonight and see what happens.