My carryover sales/cash are not carrying over at EOD on Aloha checkout. This is happening on all stores above 6.4 version. My 6.2 version works properly.
The sales information carries on the EOD sales summary but not on the cash registers checkouts. It's like they are ghosts and not able to find a permanent home. When you reprint "checkouts" they are there but with the current date/time (when I am printing them out). See attached for an example of this phenomenon.
Register 304
Checkout 1/3 - 11/1/16 at 10:52 (time I printed the reports) includes only carryover sales
Checkout 2/3 - 10/4/16 at 1:43p (first audit of the date after previous DOB when register was audited at - doesn't include carryover of sales/cash/cc, although it has a line for it in payments
Checkout 3/3 - 10/5/16 at 1:39a (last audit done for DOB 10/4/16)
By adding in these carryover cash my cash over/short balances reconcile.
Background:
When I first discovered problem
1) we're 24/7 and run end of day at 5 a.m. (29:00)
2) 24 operation is flagged
3) started with 6.4 first time.
4) confirmed that the following 3 items are all at 5 a.m.: the time of first day part, end of day and open time
5) translog has been deleted (fresh translog) several times
6) even though the sales are "floating" they are recorded on the end of day sales summary
7) our "employees" are the registers. We do not use Aloha for timekeeping.
The sales information carries on the EOD sales summary but not on the cash registers checkouts. It's like they are ghosts and not able to find a permanent home. When you reprint "checkouts" they are there but with the current date/time (when I am printing them out). See attached for an example of this phenomenon.
Register 304
Checkout 1/3 - 11/1/16 at 10:52 (time I printed the reports) includes only carryover sales
Checkout 2/3 - 10/4/16 at 1:43p (first audit of the date after previous DOB when register was audited at - doesn't include carryover of sales/cash/cc, although it has a line for it in payments
Checkout 3/3 - 10/5/16 at 1:39a (last audit done for DOB 10/4/16)
By adding in these carryover cash my cash over/short balances reconcile.
Background:
When I first discovered problem
1) we're 24/7 and run end of day at 5 a.m. (29:00)
2) 24 operation is flagged
3) started with 6.4 first time.
4) confirmed that the following 3 items are all at 5 a.m.: the time of first day part, end of day and open time
5) translog has been deleted (fresh translog) several times
6) even though the sales are "floating" they are recorded on the end of day sales summary
7) our "employees" are the registers. We do not use Aloha for timekeeping.