Can't use USB for contacts in 9611G 1

[chippowell9]

CM 6.3. The Avaya one-X Deskphone USB Companion Tool works great for Outlook contacts on my H.323 9641GS's, but not for my 9611G's. I plug the configured USB into the 9611G and I get an alert that says: "USB Device Detected - Your USB device is not supported and power limit is exceeded. Please remove USB device."

I have USBPOWER turned on in the 46xxsettings.txt file, parameter 2 - regardless of power source.
I have USBLOGINSTAT also turned on in 46xxsettings, parameter - allowed.

But I'm not really trying to use those features, I just want to import my Outlook contacts and have it work like it does on 9641GS.

Any thoughts why it's working on one model and not the other?

 

[mojoputter]

The phone supports USB drives with FAT or FAT32 file systems and does not support USB drives with NTFS file systems and
multiple LUNs.


The end is near!

 

[chippowell9]

Yeah, all the USB's I've tried are FAT32, still no dice.

 

[gwebster]

- Do you have the switch on the back of the 9611G set on IEEE - H (High)?
- What firmware are you running on the 9641G/9611G? If not the latest (6.6.4), then may be worth a try on the latest.

 

[chippowell9]

Thank you, gwebster, that was it. Switch to IEEE - H and reboot the phone. Much appreciated!