can't print in internet explorer

[adatcher]

I tried to print a pdf in internet explorer 9 on windows 7 64-bit machine and I immediately get an error that a program has cause internet explorer to stop working. The webpage then crashes and recovers. I'm able to print in other web browsers so it's not the printer. I attempted to do a normal print in internet explorer and get the same error.

Fixes tried
1. disable add-ons
2. turn the security functions off
3. selected the option for "use software rendering instead of GPU rendering"
4. upgraded to internet explorer 10 which caused the browser to not work at all and use fix#3 just to use it
5. uninstalled internet explorer which brings it back to IE 8

There were other fixes I tried but I can't remember them all. Outside of just rebuilding the computer, is there a way to fix internet explorer?

 

[spamjim]

Often, when printing a PDF file from a browser, one needs to choose the print function of the PDF viewer plugin, not the print function of the overall browser. Are you saying that neither print function works?

 

[adatcher]

For IE that's correct. I go to file and print in the web browser and I get the error. However I'm able to print normally and to pdf in other web browsers so the problem must be in IE.

 

[adatcher]

I would use another web browser but the software that I work with only uses internet explorer to finish certain tasks.

 

[linney]

What if you test with another Windows user rather than the current user?

How to perform a clean boot to troubleshoot a problem in Windows Vista, Windows 7, or Windows 8

http://support.microsoft.com/default.aspx/kb/929135

Tips for solving problems when Internet Explorer crashes or stops working

http://windows.microsoft.com/en-AU/windows-vista/tips-for-solving-problems-with-internet-explorer

http://www.google.com.au/search?q=e...&ie=&oe=&redir_esc=&ei=MupZUc6gJYq3iQej7ICYCw

How to repair the operating system and how to restore the operating system configuration to an earlier point in time in Windows Vista (or 7, or 8).

http://support.microsoft.com/kb/936212/#appliesto

How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7

http://support.microsoft.com/kb/929833

How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program generates in Windows Vista

http://support.microsoft.com/kb/928228#appliesto

How to Perform an In-Place Upgrade on Windows Vista, Windows 7, Windows Server 2008 & Windows Server 2008 R2

http://support.microsoft.com/kb/2255099

Windows 7 - Repair Install

http://www.sevenforums.com/tutorials/3413-repair-install.html

 

[adatcher]

It hasn't affected all the users but it has happened to three users so far in which I was forced to rebuild their computers so they can use them. I want to find a solution to this issue so I can solve it if the issue happens again and stop it from happening in the first place.

In short, I need to know what causes this issue to happen (ex. update, 3rd party software, etc.) There must be something that connects these three users together but not others.

 

[linney]

In 64-bit machines the Default IE 8 or 9 should be the 32-bit version. That is the version that runs by default on 64-bit machines. Which version are those users using?

 

[adatcher]

Im not sure what they were using. How can you tell if you are using the 32 bit or 64 bit version of IE?

 

[linney]

Where does the IE Shortcut point to? If it is Program Files(x86) then that is 32-bit, if it is just Program Files, that is 64-bit.

 

[tootiredtocare]

You said you can't print .pdf files from IE9. Can you print other files or web pages from IE9 ?

 

[linney]

How to determine whether a computer is running a 32-bit version or 64-bit version of the Windows operating system

http://support.microsoft.com/kb/827218

IE9 Internet Explorer has stopped working - when opening a pdf

http://social.technet.microsoft.com.../thread/2d68ceb9-6407-4e10-a7db-f6864e794126/