Cant out TN due to supervisor assigned key

[gengelke]

I am trying to out a TN that was assigned a supervisor.
I have nulled out the key and changed it to a new ACD id, but the TN still thinks it is there.
Any ideas on how to clear that?
Am I going to have to out the supervisor phone and rebuild it before outting the tn?

 

[gengelke]

Outting the supervisor TN did not work.
I still get SCH0767.

 

[johnpoole]

do you have symposium?

john poole
bellsouth business
columbia,sc

 

[hayniematt]

If the phone has an observe button, it is part of an ACD. This would mean you would have to de-aquire the phone before you can delete it. To do this go to load 48 and at the prompt type in "dacr agt XX XX XX XX" replacing the X's with the TN of the phone you are working on.

 

[gengelke]

john - yes we have symposium and both sets are deaquired.

hayniematt-it is actually the agent phone I can't out. The ACD id was on a supervisor phone previously, but the key has been nulled out.

Here is the tn I am trying to out.

DES 160
TN 004 0 12 10
TYPE 2616
CDEN 8D
CTYP XDLC
CUST 0
AOM 0
FDN 582
TGAR 1
LDN NO
NCOS 3
SGRP 0
RNPG 1
SCI 0
SSU
LNRS 16
XLST
CLS CTD FBD WTA LPR PUA MTD FNA HTA ADD HFD
MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA
CFTA SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUA DPUA DNDA CFXA ARHD FITA CNTD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN

CPND_LANG ENG
RCO 0
EFD 582
HUNT 582
EHT 582
LHK 3
PLEV 02
SPID 494
AST
IAPG 1
AACS NO
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
DNDR 0
KEY 00 ACD 800 0 600
SUPY ACID 494 KEY 35
01 NRD
02 MSB
03 SCR 160 0 MARP
04 TRN
05 ASP
06 AO6
07
08 MWK 582
09 AWC
10 ADL 16
11 ADL 16
12 ADL 16
13 ADL 16
14 ADL 16
15 ADL 16
DATE 10 DEC 2004

Thinks Supervisor 494 has it assigned on key 35

But if you go to the supervisor phone, key 35 is nulled out.
I also outed that phone and it still thinks it is on that key.

Here is the supervisor phone

DES 165494
TN 008 0 01 12
TYPE 2616
CDEN 8D
CTYP XDLC
CUST 0
AOM 1
FDN 345
TGAR 1
LDN NO
NCOS 3
SGRP 0
RNPG 0
SCI 0
SSU 0000
LNRS 16
XLST
CLS CTD FBD WTA LPR MTD FNA HTA ADD HFD
MWA LMPN RMMD SMWD AAD IMD DOS XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDA CFXD ARHD FITA CNTD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
OUSD OBPD
CPND_LANG ENG
RCO 0
HUNT 345
LHK 3
PLEV 02
AST
IAPG 1
AACS YES
ACQ AS: TN
ASID 16
SFNB 2 5 6 9 10 11 12 13 15 16 17 18 19
SFRB 1 2 15
USFB 1 3 4 5 6 7 9 10 12 13 14 15
CALB 1 3 4 5 6 8 9 10 11 12
FCTB
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
DNDR 0
KEY 00 ACD 829 0 494
SPV
01 NRD
02 MSB
03 SCR 165 0 MARP
04
05
06 DWC 800
07
08 DWC 831
09 MWK 345
10 CFW 4 135
11 AO6
12 TRN
13 SCC 0136
14 DWC 811
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29 AGT 445
30
31
32
33
34
35
36
37
DATE 10 DEC 2004

 

[Nortellian]

make sure the key is not assigned to the sup's phone in symposium.

 

[johnpoole]

deacquire both phones then try the out command

john poole
bellsouth business
columbia,sc

 

[gengelke]

john-
tried that as well. no luck.
Even with both phones deleted out of symposium, the supervisor tn deleted, it still errors out saying it is assigned on the supervisor key.

Tried nulling out the 0 key on the agent phone, and changing the acd id. no luck either.

 

[Nortellian]

Did you look in symposium call center user administation than under users. Is the supervisor set deleted out of there. This is where you define keys on sups phones for example.

 

[gengelke]

Nortellian-
Yes, totally removed from symposium.

 

[Nortellian]

I know my vendor would say time to reboot. Out of ideas.

 

[gengelke]

That is what I was thinking as well.
Just was hoping someone else may have an idea.
Thanks though.

 

[Rudh]

In your agent phone make sure the SPID is X out. Then try.

 

[gengelke]

Rudh - Will try. Thanks

 

[phonedude10]

what is the command in ld 48 to re-aquire the TN

 

[johnpoole]

dacr agt XX XX XX XX...

john poole
bellsouth business
columbia,sc

 

[phonedude10]

so the command is the same to deaquire or aguire

 

[gengelke]

Unable to x out the SPID, get sch0750 (already assigned).
John, was already deaquired, but aguired and deaquired again.
No luck.
Still have not had a chance to reboot yet to see if that unlocks it.
Thanks for the help so far everyone.

 

[Nortellian]

Also may as well check to see if you have all the latest patches.

 

[Rudh]

Can you nul key 0? Then out TN.