can't leave voicemail...system is full

[dambeav]

Merlin Magix w/winspm 8.0

People can no longer leave messages because our voicemail is apparently full. This is the second time in two weeks this has happened. The first go around I asked everyone to review their mailboxes and delete messages. This worked for a short time.

Is there any way to audit all the voicmail boxes to see who is still hogging space or any other way to purge the system with one fatal click? If they can't review and delete I am more than happy to do it for them.

I know about changing the overall storage space for each extension but I don't want to do that since people are filling up what they already have.

any advice would be appreciated.

 

[TouchToneTommy]

Well, which voice mail system are you using with your Magix?

Merlin Mail?
Merlin Messaging?
Audix?
Duvoice?

 

[exsmogger]

Have the general delivery mailboxes been checked? Many times no extension is assigned as GD and messages pile up and fill the storage space.

Brian Cox
Oregon Phone

http://www.OregonPhone.com

http://www.linkedin.com/in/briancox1952

 

[dambeav]

It is a Merlin Messaging system.

Not sure about any general delivery boxes. Pretty sure it was set up so only specific extensions were part of the group that had voicemail.

 

[exsmogger]

Login to and check mailboxes 9991-9994 just to be sure.

Brian Cox
Oregon Phone

http://www.OregonPhone.com

http://www.linkedin.com/in/briancox1952

 

[dambeav]

I checked those mailboxes and they were empty. Thanks for the advice though.

 

[TouchToneTommy]

Depending on the release, there may be a programming GUI available that connects through the LAN port, as well as the serial port that uses the same connector that you use for WimSPM programming (except that you would use HyperTerminal instead of WinSPM for this). You can pull configuration reports and mailbox reports, as well as system status, to perhaps find the mailbox that is full, or if there is a general corruption of the system.

 

[dagwoodsystems]

Personally, I prefer to use my WinSPM programming cable combo into the Merlin Messaging RS-232 port (topmost port on the blade). As Tommy pointed out, you'll need a terminal emulator like HyperTerminal, ProComm or TinyTERM. I believe you strap the COM port to 9600, N, 8, 1 but I could be mistaken--it might be 4800. You'll know when you've got it right because you'll get an intelligible prompt after hitting the <RETURN> key.

There is a way to dial in and get the same information, but I won't go over that here.

Login with the same sysadmin password that you would normally use when administering through touchtone. Choose option #2 for Mailbox Reports, then "*" to run a report on all mailboxes.

In my screen capture below, you'll notice that I found one mild and one heavy offender in my client's MerMSG: 6013 has 24 messages totaling 899 seconds or 14 minutes and 59 seconds, while 6018 is about ready to hit the 20 minute mailbox limit with his/her 46 messages totaling 1170 seconds or 19 minutes and 30 seconds.



Welcome to MERLIN Messaging
Login: sysadmin
Password: Login successful... one moment please...


MERLIN MESSAGING Release 2.0.20 23:43 1-Feb-2009


This system is restricted to authorized users for legitimate business
purposes. Unauthorized access or modification of this system or the data
contained therein is a violation of the law.

================================ OPTIONS ====================================
1. System Configuration 5. Backup Messaging System
2. Mailbox Report 6. Restore Messaging System
3. Change Password 7. Log Off and Exit
4. Restart Messaging System

Enter an Option Number: 2
Enter individual Extension Number or * for all extensions and RETURN.
Press RETURN by itself to get back to Options Menu: *


MERLIN MESSAGING Release 2.0.20 23:43 1-Feb-2009


===========================================================================
This report lists the number of saved messages, their duration and the time they
were recorded in the mailbox and the message type, if applicable.
===========================================================================
Extension 1430:
Number of Messages: 1

Mess. Recorded Length Status Type
No. Date Time (Sec) (Old or New) (Priority,Private,
Return,Acknowlegde)
=== ====== ===== ====== =========== =============================
1 23-Jan 09:36 38 Old


Mess. Recorded Length Status Type
No. Date Time (Sec) (Old or New) (Priority,Private,
Return,Acknowlegde)
=== ====== ===== ====== =========== =============================
1 27-Jan 13:16 12 Old
2 20-Jan 15:09 30 Old
3 28-Jan 13:48 33 Old


Extension 1456:
Number of Messages: 0

Extension 1461:
Number of Messages: 0

Extension 1490:
Number of Messages: 5

Mess. Recorded Length Status Type
No. Date Time (Sec) (Old or New) (Priority,Private,
Return,Acknowlegde)
=== ====== ===== ====== =========== =============================
1 19-Jan 15:11 29 Old
2 22-Jan 09:38 76 Old
3 26-Jan 08:54 24 New
4 22-Jan 10:07 19 Old
5 26-Jan 09:19 54 New


Extension 1400:
Number of Messages: 0

Extension 1500:
Number of Messages: 0

Extension 6119:
Number of Messages: 0

Extension 6011:
Number of Messages: 0

Extension 6012:
Number of Messages: 0

Extension 6013:
Number of Messages: 24

Mess. Recorded Length Status Type
No. Date Time (Sec) (Old or New) (Priority,Private,
Return,Acknowlegde)
=== ====== ===== ====== =========== =============================
1 6-Nov 13:42 86 Old
2 7-Nov 09:07 64 Old
3 20-Nov 13:49 47 Old
4 11-Nov 11:39 21 Old
5 3-Dec 11:56 22 Old
6 29-Dec 10:39 30 Old
7 2-Dec 16:31 52 Old
8 4-Dec 08:26 51 Old
9 30-Dec 10:19 59 Old
10 2-Jan 12:49 20 Old
11 5-Jan 10:22 35 Old
12 5-Jan 14:24 28 Old
13 6-Jan 11:15 26 Old
14 7-Jan 09:56 56 Old
15 7-Jan 11:45 31 Old
16 15-Oct 14:41 9 Old
17 20-Oct 13:34 5 Old
18 30-Oct 08:53 16 Old
19 21-Oct 09:51 47 Old
20 27-Oct 11:00 42 Old
21 31-Oct 11:12 30 Old
22 8-Dec 10:33 44 Old
23 11-Dec 12:21 32 Old
24 15-Dec 11:28 46 Old

Extension 6018:
Number of Messages: 46

Mess. Recorded Length Status Type
No. Date Time (Sec) (Old or New) (Priority,Private,
Return,Acknowlegde)
=== ====== ===== ====== =========== =============================
1 26-Jul 09:01 50 New
2 3-Aug 09:18 28 New
3 4-Aug 09:19 42 New
4 4-Aug 12:59 36 New
5 19-Aug 10:35 23 New
6 20-Aug 11:14 26 New
7 5-Sep 08:53 20 New
8 28-Nov 09:06 43 New
9 16-Dec 08:26 22 New
10 18-Dec 09:00 16 New
11 4-Jan 08:05 46 New
12 11-Jan 11:28 24 New
13 15-Feb 14:08 21 New
14 13-Mar 15:58 31 New
15 28-Mar 09:42 19 New
16 5-Apr 10:50 23 New
17 5-Apr 16:36 3 New
18 18-Apr 09:46 65 New
19 18-May 14:01 22 New
20 22-Jun 09:12 32 New
21 18-Jul 13:47 9 New
22 4-Aug 15:34 11 New
23 4-Sep 09:05 33 New
24 14-Sep 09:53 11 New
25 18-Sep 10:54 9 New
26 26-Nov 10:58 7 New
27 28-Nov 14:05 21 New
28 14-Dec 15:45 35 New
29 21-Dec 16:06 34 New
30 9-Jan 19:12 11 New
31 19-Jan 19:13 5 New
32 25-Feb 07:57 27 New
33 20-Mar 12:41 41 New
34 31-Mar 08:41 41 New
35 7-Apr 15:32 21 New
36 9-Apr 09:07 17 New
37 10-Apr 13:12 40 New
38 11-Apr 11:05 26 New
39 15-Apr 21:10 25 New
40 25-Apr 16:35 20 New
41 29-Apr 15:47 9 New
42 29-Apr 15:49 21 New
43 16-Jun 09:05 44 New
44 17-Jun 16:54 9 New
45 12-Jul 09:51 7 New
46 28-Jul 16:07 44 New

Tim Alberstein

http://www.dagwoodsystems.com

 

[merlinman]

FYI, the correct speed for the DIRECT SERIAL connection is 38400.

http://home.comcast.net/~merlinman