I have been battling a problem with one of our fax lines for about three weeks now. I run a remote office and we can fax anyone in the world except the medical division of our central office a couple of states away, and they say that they can recive faxes from everyone but us. I have called both my local and long distance carriers, our central office has done the same. We checked to see if it was the fax machine by taking the fax to one of our houses nearby (that is on the part of the same CO) and the fax sent from there fine. Any suggestions. Do you think that if I switched to a more helpful local or long distance provider it would help, currently we use Allegiance/Fox communications.
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Can't fax to specific number 2
- Thread starter chessley
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- #2
I ran into the same problem
check this thread out
We finally wound up doing the work around the customer faxs to a branch office fax that is always set up to forward to the fax number they cant reach and it works.
I would think that changing carriers might be the fix as it has to be a local CO problem.
my customer is with verizon BTW
check this thread out
We finally wound up doing the work around the customer faxs to a branch office fax that is always set up to forward to the fax number they cant reach and it works.
I would think that changing carriers might be the fix as it has to be a local CO problem.
my customer is with verizon BTW
- Thread starter
- #3
Have you tried connecting the fax machine to another line at the same ofc? It could be a transmission problem, do the faxes 'handshake' or just hangup? Did the telco test the line when you reported the problem or tell you it was your equipment?
....JIM....
....JIM....
you can try using 10 10 to select a diffrent long distance carrier
heres some lists of carriers
heres some lists of carriers
- Thread starter
- #6
We have 4 lines in the office and I tried it on every one and it didn't work. the company tested the line and said they will send a tech out today to look at it. They sound just as baffled as me, they keep pointing fingers at other companys. The long distance company said it was a local problem and the local said it had to be the Long Distance. I tend to think that it is local because I've tried 3 different 10-10 dial arounds and they don't work either.
I think the pertitent questions is what happens when you try to fax to the office which fails? Can you dial the remote office fax and does it answer? Do you hear the fax machine tones when it answers?
If you can dial and the fax answers, then I would guess it's a problem between your office and CO phone line. If you dial and the remote fax doesn't answer, then what is the message? If this is the case, then I would guess it's a long distance carrier problem.
YMMV, standard disclaimers apply, etc..
Jeff
If you can dial and the fax answers, then I would guess it's a problem between your office and CO phone line. If you dial and the remote fax doesn't answer, then what is the message? If this is the case, then I would guess it's a long distance carrier problem.
YMMV, standard disclaimers apply, etc..
Jeff
- Thread starter
- #8
Well the other end answers, and I get a couple of fax beeps and then it just goes away. At least that is what usually happens every now and then it will actually start sending and then It will cut out after about 5-10 seconds.
The Tech from my local company just came by and after trying to hook up the fax at the demarc and finding that it still didn't work, he started running multiple line tests with while talking to his central office. He left just as dumbfounded as me saying they would have to run more traps and talk to the switch tech.
Skip555- Can you tell me what area codes were involved in your problem? just curious.
The Tech from my local company just came by and after trying to hook up the fax at the demarc and finding that it still didn't work, he started running multiple line tests with while talking to his central office. He left just as dumbfounded as me saying they would have to run more traps and talk to the switch tech.
Skip555- Can you tell me what area codes were involved in your problem? just curious.
have you tried calling the local carrier of the lines and checked to make sure that the PIC code is set in their switch? if that does not work, try the 700 test (700 555 4141) and see who is the LD carrier. if that does not work, then contact your LD carrier and advise.
chessley
in my case it was from the 813 area code to the 941 (about 80 miles )
Verizon is the local carrier on both ends I dont recall who the LD carrier is.
this customer has reginal and satilite offices around the state.
the satilite offices don't have anyone in them regularly they are for sales peaple to stop in and send and receive fax's , make calls and to have a physical prescence in the town
the corprate office (813) is having the problem trying to fax the reginal (941) other reginal and other satilite offices can fax the (941) just not corprtate and corprate can fax all the other offices.
the satilite offices have their fax machines forwarded to the reginal office so we tried having corprate fax to the satilite (also 941) and it goes thru to the reginal ok
so thats where it stands corprate just faxs the satilite office and it call forwards to the reginal office
its working fine that way.
both the telco and ld carrier are pointing their fingers at each other.
in my case it was from the 813 area code to the 941 (about 80 miles )
Verizon is the local carrier on both ends I dont recall who the LD carrier is.
this customer has reginal and satilite offices around the state.
the satilite offices don't have anyone in them regularly they are for sales peaple to stop in and send and receive fax's , make calls and to have a physical prescence in the town
the corprate office (813) is having the problem trying to fax the reginal (941) other reginal and other satilite offices can fax the (941) just not corprtate and corprate can fax all the other offices.
the satilite offices have their fax machines forwarded to the reginal office so we tried having corprate fax to the satilite (also 941) and it goes thru to the reginal ok
so thats where it stands corprate just faxs the satilite office and it call forwards to the reginal office
its working fine that way.
both the telco and ld carrier are pointing their fingers at each other.
Hi chessley,
From your response: when calling the medical division fax it answers, doesn't handshake then hangs up, also it answers handshakes starts sending data then dumps the connection.
Does the fax machine at either end generate an error report? What does it say? Have you tried faxing from the medical division back to your office? Does it work in that direction? You had not mentioned whether you tried sending in this direction in your previous posts.
I would say if the telco and LD finds no problem, it could be some sort of transmission problem with one of the fax machines' modems being marginal or the sum of those circumstances causing the fax connection to fail.
Hope this helps!
....JIM....
From your response: when calling the medical division fax it answers, doesn't handshake then hangs up, also it answers handshakes starts sending data then dumps the connection.
Does the fax machine at either end generate an error report? What does it say? Have you tried faxing from the medical division back to your office? Does it work in that direction? You had not mentioned whether you tried sending in this direction in your previous posts.
I would say if the telco and LD finds no problem, it could be some sort of transmission problem with one of the fax machines' modems being marginal or the sum of those circumstances causing the fax connection to fail.
Hope this helps!
....JIM....
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i'll presume you did try monitoring both ends while this is transpiring.
Have you been able to try manually answering the remote end & then pressing your receive button?
Have you been able to manually send from your corporate end & then manually send once the fax tone on the remote end is heard?
Steve
tele-dataservices.com
Have you been able to try manually answering the remote end & then pressing your receive button?
Have you been able to manually send from your corporate end & then manually send once the fax tone on the remote end is heard?
Steve
tele-dataservices.com
- Thread starter
- #13
It does work going the other (from Medical to us) direction we just tested that today. The other end is using a Fax server, so pressing the Recive button is out, we are going to try to disconnect the server and plug in a plain old fax machine tonight after business hours and see if that works (we can't do it during the day because of the volume the server handles).
This could be a fax baud neg. problem.. try turning the speed down on the fax server... Take a fax amchine that you know will recieve from the fax server to your office with problems.. We have has plenty of problems like this with our Xmedius fax server solution.
Most of the time it has been speed.
Most of the time it has been speed.
I found some old info- I don't know if this relates or helps
"You can only use the high speeds through V.17 and V.34 when transmitting to other fax machines that have the same protocols. But V.17 and V.34 machines are equipped with a fallback mechanism that lets them send and receive at 9,600 bps to ensure that they stay compatible with older machines."
Steve
tele-dataservices.com
"You can only use the high speeds through V.17 and V.34 when transmitting to other fax machines that have the same protocols. But V.17 and V.34 machines are equipped with a fallback mechanism that lets them send and receive at 9,600 bps to ensure that they stay compatible with older machines."
Steve
tele-dataservices.com
- Thread starter
- #17
Well we are still working on it. We are sure the problem is with the fax server if you can call it that, it is really and intergrated voicemail system from avaya ( INTUITY™ AUDIX® Multimedia Messaging System) it donesn't seem to have to many options to configure the fax settings. I think it might be related to the baud rate though. I found a fax machine with an "overseas mode" which basicly just forces it to send at a lower baud rate and it gets through about 30% of the time but the other 70% of faxs still end in an with an error.
We have similar problem.
We have fax server, witch is sending faxes on around 600 diffrend numbers. This numbers are fax machines in 600 diffrend companys. This works ok. Problem is with new added numbers on fax server. On this numbers the fax won`t go throu. Fax server is connectet on PBX with trunk ( 2 BRI lines )- card on PBX is BRI LINE TN556B. Outgoing calls for fax server are made vith TAC kode ( like 802 for outgoing trunk )
We tried to call those numbers witch wont work with ISDN phone connected to the PBX and in some cases we heard that the phone number does not exist or it was changed, but when we called the same number from phone witch was not ISDN the fax answerd.
And furdher more we have one problem with new fax machine ( minolta DI1610F ) witch can send fax with no problem, when the fax is receved from internal fax ( another fax connected to PBX ) it works ok, but when fax is receved from outside line ( from public PSTN ) fax machine does not answer the call ( it just ring ). If we change the Minotla fax machine with difrend fax machine then it is working.
We have fax server, witch is sending faxes on around 600 diffrend numbers. This numbers are fax machines in 600 diffrend companys. This works ok. Problem is with new added numbers on fax server. On this numbers the fax won`t go throu. Fax server is connectet on PBX with trunk ( 2 BRI lines )- card on PBX is BRI LINE TN556B. Outgoing calls for fax server are made vith TAC kode ( like 802 for outgoing trunk )
We tried to call those numbers witch wont work with ISDN phone connected to the PBX and in some cases we heard that the phone number does not exist or it was changed, but when we called the same number from phone witch was not ISDN the fax answerd.
And furdher more we have one problem with new fax machine ( minolta DI1610F ) witch can send fax with no problem, when the fax is receved from internal fax ( another fax connected to PBX ) it works ok, but when fax is receved from outside line ( from public PSTN ) fax machine does not answer the call ( it just ring ). If we change the Minotla fax machine with difrend fax machine then it is working.
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