Can't dial short codes

[AvayaUser74]

Hey guys, issue: Users can't dial shortcodes.

What happens is the users pick up their handsets and it automatically selects an outside analog line. I have tried putting short codes on their phones, I have removed the user and added it back with same results.

Any ideas?

 

[TouchToneTommy]

Get rid of line appearances, or put Call appearances on the set before the line appearances (but really, don't use line appearances)

 

[AvayaUser74]

That is the thing, the users have Appearances on their phones. NOT Line Appearances.

 

[hairlessupportmonkey]

What mode is the IPO in?

ACSS - SME
General Geek

 

[AvayaUser74]

As far as I know, PBX mode. It is a 5.0.26

I removed ALL appearances from a test phone. The second I go offhook, it shows "External" in the display and I still can't dial any shortcodes.

 

[AvayaUser74]

FOUND the issue.

Customer had a shortcode of N Dial. So no matter what, any phone picked up would get external. I removed it, and BAM, shortcodes now work.

Thanks guys!

 

[amriddle01]

That's a bug introduced at R4 and never fixed, with dial delay count (UK/EUR) it should still wait for digits dialled to reach that limit before acting but it doesn't, it works fine pre R4



"No problem monkey socks

 

[Westi]

ahhh the good old days, remember when you had to reboot to program a button on a phone ???

Joe W.

FHandw, ACSS (SME), ACIS (SME)

http://convergednetworks.ca

Interrupt the silence only if you improve it by saying something, otherwise be quiet and everybody will be grateful.

 

[overthebars]

I sure am glad I missed that era......

 

[tlpeter]

Adding a user to a group on a Network Alchemy needed a reboot but was back online in 10 or 20 seconds


BAZINGA!

I'm not insane, my mother had me tested!