Can't dial out.

[mpennyman]

I have a user on a ext that can't dial out. I went through the troubleshooting manual and still can't get the line to dial out. All other users can dial out. I have merlin legend with audix 5.0. Thanks in advance

 

[merlinman]

Do you have SPM?

Can you print the extension info?

Have you looked at RESTRICTIONS for this extension?

 

[mpennyman]

Sorry for the late response.
I have looked at the restrictions for this extension. For this extension, the restrictions are unrestricted.

 

[merlinman]

Try copying another extensions lines to this one.

Even if they are using pool access, that will CLONE when you do that.

 

[BobbR]

I just went thru this. Extension was unrestricted, could not dial out. ARS Restriction was the culprit, set too low. As is usually suggested, first do a print-out of the problem extension, even compare it to one that is working properly.

 

[mpennyman]

What I did was made a print out for my ext and the bad ext and compared the two. I found the bad ext did not have an authorization code. Thanks Peeps for all your help.

 

[merlinman]

PRINT is a very powerful part of SPM !

I find many problems with it !