Can't dial out of office

[vvhitekid2]

I am very new to the Meridian system. I have an issue where the end user can receive all calls like normal, and can make internal calls (i.e. ext. 4432) but cannot make any outbound calls. He presses 9 then the number and gets a busy signal. 9 is the correct code to access BARS. I have tried moving this DN to different TNs with no luck. Here is the TN data for the station with problems:

REQ: prt
TYPE: 2616
TN 004 0 00 03
DATE
PAGE
DES

DES 2616
TN 004 0 00 03
TYPE 2616
CDEN 8D
CUST 0
AOM 0
FDN 4390
TGAR 1
LDN NO
NCOS 6
SGRP 0
RNPG 0
SCI 0
SSU 0000
LNRS 16
XLST
CLS UNR FBD WTA LPR MTD FNA HTA TDD HFA
MWA LMPN RMMD SMWD AAD IMD XHD IRA NID OLD VCE DRG1
POD DSX VMD CMSD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDA CFXA ARHD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAA RTDD RBDD RBHD PGND OCBD FLXD FTTU DNDY DNO3
CPND_LANG ENG
RCO 0
HUNT 4390
LHK 1
LPK 1
PLEV 02
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
DNDR 0
KEY 00 SCR 1602 0 MARP
CPND
NAME JOE SMITH
XPLN 27
DISPLAY_FMT FIRST,LAST
01 SCR 2602 0 MARP
CPND
NAME JOE SMITH
XPLN 27
DISPLAY_FMT FIRST,LAST
02
03 TRN
04 AO6
05 CFW 16 1604
06 MWK 4390
07
08 ADL 16
09 ADL 16
10 ADL 16
11 ADL 16
12 ADL 16
13 ADL 16
14 ADL 16
15

Any thoughts would be appreciated

 

[BMiles2000]

To make this easier, post a copy of a set that can make calls. We will do a stare-and-compare and may be able to find the issue. I am thinking along the lines of EQAR or something. Good Luck!

 

[vvhitekid2]

Thanks for the reply. Here is a set that works fine:

REQ PRT
TYPE:
ERR183 2004 8 1

TYPE 2616
TN 013 00 00 00
DATE
PAGE
DES

DES 2616
TN 013 0 00 00
TYPE 2616
CDEN 8D
CUST 0
AOM 0
FDN 4390
TGAR 1
LDN NO
NCOS 6
SGRP 0
RNPG 0
SCI 0
SSU 0000
LNRS 16
XLST
CLS UNR FBD WTA LPR MTD FNA HTA TDD HFA
MWA LMPN RMMD SMWD AAD IMD XHD IRA NID OLD VCE DRG1
POD DSX VMD CMSD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDA CFXA ARHD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAA RTDD RBDD RBHD PGND OCBD FLXD FTTU DNDY DNO3
CPND_LANG ENG
RCO 0
HUNT 4390
LHK 1
LPK 1
PLEV 02
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
DNDR 0
KEY 00 SCR 1621 4 MARP
CPND
NAME JUDY SMITH
XPLN 27
DISPLAY_FMT FIRST,LAST
01 SCR 2621 4 MARP
CPND
NAME JUDY SMITH
XPLN 27
DISPLAY_FMT FIRST,LAST
02
03 TRN
04 AO6
05 CFW 16 1604
06 MWK 4390
07
08 ADL 16
09 ADL 16
10 ADL 16
11 ADL 16
12 ADL 16
13 ADL 16
14 MCR 4604 0 MARP
CPND
NAME DOORBELL
XPLN 27
DISPLAY_FMT FIRST,LAST
15
DATE 5 AUG 2003


Thanks again-
Dave V

 

[vvhitekid2]

As a side note, i just noticed that this appears when a call out is attempted from the affected TN (4 0 0 3):

BUG4221
BUG4221 : 4 0 0 3
BUG4221 + 10621E88 105515B6 10550A8E 10547BA8 10547826
BUG4221 + 10DAC022 10DABD36 10DABC80 10DAB782 10DA6BD6

BUG4217
BUG4217 : 4 0 0 3
BUG4217 + 10621E88 10550F44 10550A8E 10547BA8 10547826
BUG4217 + 10DAC022 10DABD36 10DABC80 10DAB782 10DA6BD6

 

[chaosnla]

this msg that you are recieving indicates that the tn or ext is unequipped. this indicates that there may be some mild corruption. out the phone and rebuild it, if you can.
if you can't rebuild this phone or out it, it would be best to get your vendor involved. wbs

 

[BMiles2000]

I am with chaosnla, I would out the set and rebuild it on another TN (if possible).

 

[vvhitekid2]

I outted the set and tried rebuilding from scratch and also copied another identical set, with no luck. Still getting busies when dialing out of the office, however this time i did not get the BUG error messages on the that I was seeing earlier.

 

[vvhitekid2]

I have also tried moving the working set from above to that TN and it worked fine. So, it must have something to do with how I have the non-working set defined.

 

[chaosnla]

ok here's what you need to do, if you have a vendor, stop get them involved.


other wise writght back so we can direct you. k

 

[vvhitekid2]

What does the number after the KEY 00 SCR 1602 represent? In my sets above, the non-working one has zeros after the DN, however the working set has 4. What does this represent?

Dave V

 

[vvhitekid2]

We do not have a vendor available unfortunatly.. no active maintenece contract.

 

[BMiles2000]

AHHH, Damn why did I not see that. Your carrier will deny access if you are not sending either 7/10 digits. The number corresponds with your CLID tables in ld 15. Change it and then trace it and watch the difference. You repaired your own issue. Damn I cannot beleive I missed that. LOL, Oh well we are all human. All you need to do is simply do an EZchange and type in "key 0 scr 1602 0". Good Luck!

 

[BMiles2000]

You can print out your CLID tables in LD 21 to see what they are configured for.

 

[vvhitekid2]

I think i will actually need to change the key to KEY 0 SCR 1602 4

Let me try

 

[BMiles2000]

My bad, LOL

 

[vvhitekid2]

Yup, that worked. Thanks for everyone's help. This place is the bomb.

 

[chaosnla]

oh yea....i'm with bmiles too! his bad.. no not really.. sorry..loloolololo.now the hole office will laff ..MY BAD