Hi all, I'm having a problem dialing an ACDN. When I dial from an extension, I can dial 4 digits and everything works ok. When I dial the ACDN from outside, 7 digits, I go to a fast busy. What do I look for???
Have you built the ACD as 7 digit or 4 digit?
Usually this is 4 digit in the U.S. as that is usually what the telco sends you. (last 4 digits of dialed number) I assume it is 4 digits as you say you can dial it internally - but I want to be sure.
LD 49 will allow you to list your IDC tables to see if this number is in there. IDC tables allow you to dial one number from outside (example - 123-4567) but have it dial a different internal extension (example - 4567 translates to ext 6789)
you have sigo=esn5 turned on in the rdb at the sending end. This sounds like a tie route not a pstn route. as far as the 105 goes, I don't remember what the 10 means, but 5 means the traveling ncos of the caller.
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