This is a lingering issue we've had for months now and my dealer/installer has never seen the issue and Mitel support also has no immediate clue. This is a residence btw, I'm the home owner and have gotten to know the basics of the system and how to program most phone functions.
Here's what happening:
1. Call comes in to an extension (which rings all phones).
2. When attempting to pickup the call, the phone appears to freeze (no buttons respond, can't hear caller) and call keeps ringing all other phones.
3. Also cannot pickup the call (that's still ringing) on any other phone, same issue.
4. The caller eventually goes to the extensions voicemail.
5. The phones keep ringing for about 2 minutes, then times out.
6. This happens EVERY time from certain callers. Luckily less than 5% of callers have this problem.
When it's happening:
-It ONLY happens from certain businesses call, including my guard gate (which is the most annoying).
-All the businesses seem to be using the same business phone service: Embarq Business. Calls from Embarq Residential work fine.
What we've tried to de-bug:
-We've tried disabling the auto-attendent, direct call to an extension. Call picks up successfully.
-We've tried having the caller go through auto-attendent, and direct call to a single extension (with no multi-ring), bug occurs.
-We've changed tons of misc settings in COS Options (Mitel Support guided), none fixed it.
-We've tried different phone services (Embarq Residential, Vonage VOIP), our secondary Embarq line didn't have the problem, but our primary did. Both Vonage lines had the problem.
Some Basic Info:
-Residential Install 3300 Switch with 20+ 5340's (High-End Custom Home)
-2 Residential Phone Lines, Hunt Group.
-2 Phones Used as Extensions (Key System), rest are Multicall Phones.
-Calls go to auto-attendent immediately, then caller dials extension.
Anyone heard of this?? Unfortunately I'm not an expert when it comes to Mitel Systems and my dealer has done a lot to try and help so far. I figured it couldn't hurt to take it upon myself and reach out to this forum to find any answers possible.
Thanks for your time!
Rick
Here's what happening:
1. Call comes in to an extension (which rings all phones).
2. When attempting to pickup the call, the phone appears to freeze (no buttons respond, can't hear caller) and call keeps ringing all other phones.
3. Also cannot pickup the call (that's still ringing) on any other phone, same issue.
4. The caller eventually goes to the extensions voicemail.
5. The phones keep ringing for about 2 minutes, then times out.
6. This happens EVERY time from certain callers. Luckily less than 5% of callers have this problem.
When it's happening:
-It ONLY happens from certain businesses call, including my guard gate (which is the most annoying).
-All the businesses seem to be using the same business phone service: Embarq Business. Calls from Embarq Residential work fine.
What we've tried to de-bug:
-We've tried disabling the auto-attendent, direct call to an extension. Call picks up successfully.
-We've tried having the caller go through auto-attendent, and direct call to a single extension (with no multi-ring), bug occurs.
-We've changed tons of misc settings in COS Options (Mitel Support guided), none fixed it.
-We've tried different phone services (Embarq Residential, Vonage VOIP), our secondary Embarq line didn't have the problem, but our primary did. Both Vonage lines had the problem.
Some Basic Info:
-Residential Install 3300 Switch with 20+ 5340's (High-End Custom Home)
-2 Residential Phone Lines, Hunt Group.
-2 Phones Used as Extensions (Key System), rest are Multicall Phones.
-Calls go to auto-attendent immediately, then caller dials extension.
Anyone heard of this?? Unfortunately I'm not an expert when it comes to Mitel Systems and my dealer has done a lot to try and help so far. I figured it couldn't hurt to take it upon myself and reach out to this forum to find any answers possible.
Thanks for your time!
Rick