Can't add observers to a Service Observation group 1

[poopiehead]

I'm currently working with a Merlin Magix system, and I seem to run into a problem when I try to add extensions as the observer on a service observation group. When I try to add the extension, the value I typed in is replaced by the value that was there before. I can delete extensions just fine, and I can add ones that have been deleted, I just can't add certain ones. I've seen mention of a "Class of Restrictions" but I can't seem to find how to program this for individual extensions...

 

[Telecomboy]

One observer per group is allowed so if you are trying to allow multiple observers, that is why it is rejecting it.

 

[SYQUEST]

The Magix Feature Reference Guide document should cover this feature and lists all limitations and interactions. It is downloadable for free: support.avaya.com.

....JIM....

 

[merlinman]

You can't change the observer for a group.

To do that, you must create a new group with the extension you want as the observer.

That's how it works.

http://home.comcast.net/~merlinman

 

[poopiehead]

Telecomboy: I'm just trying to change the observer for a service observation group.

SYQUEST: Thank you for the information. Unfortunately the procedure described in that manual is the very one that I am doing.

merlinman: Are you talking about an observer for a calling group? I'm just trying to change a group and use manually entered lines as the extensions being observed.

Specifically, the procedure I'm using is: Extensions?More?More?ServiceObs?Observer?Dial group no. (1–32)?Enter?Dial ext. no. of Service Observer?Enter or Delete? Back?Back
(copied straight from the manual SYQUEST kindly referred to)

Even if I delete the service observer extension, go back to the main menu, and go back in, I still cannot change the observer. Also, when I'm entering the number of the Servce Observation group that I am trying to change, it only tells me that I can choose from groups (1-16), not (1-32). I don't know if this is an error in the manual or something else.

 

[merlinman]

Well, I have no clue as to what you are trying to tell us with:

...and use manually entered lines as the extensions...

(That is, you can only OBSERVE extensions, not lines.)

But I do know that there are ONLY 16 Service Observing Groups.

As far as trying to "Change the Observer", THAT CAN'T BE DONE!

You must make a NEW GROUP for the NEW OBSERVER or tear down the "OLD" Group and start over.

When Printed, it looks like this:

SERVICE OBSERVING INFORMATION

Group # : 1
Service Observer: 10
Give Warning Tone: No
Members: 11 44 12 13 14 15 16 17 26
30 31 34 7137 7140 7141
Group # : 2
Service Observer: 11
Give Warning Tone: Yes
Members:



I hope this helps.

http://home.comcast.net/~merlinman

 

[poopiehead]

Sorry, I used "line" and "extension" interchangeably. I see what you mean now about tearing down the whole group and starting over, it's just that when I type in the extension I want to use as the observer, sometimes it rejects me with a beep. I have been able to re-do a group with some extensions as the observer, but other extensions seem to not be allowed to be set as the observer.

 

[merlinman]

That would happen if they are already set to be an observer.

Have you printed out the Service Observing?

That's where I would start.

http://home.comcast.net/~merlinman

 

[poopiehead]

After I printed out all the groups, I realized that I had been trying in some cases to set an observed member of a group to be the observer of that group. When adding members to a group I thought that any time I wanted to add or remove an extension that I would have to re-enter the whole list rather than type in their number and press "Enter" or "Delete" to add or remove them respectively. I didn't need to totally delete the group, I just needed to make sure the observer extension wasn't among those being monitored in the group.