Hello all,
Here's the situation. In our hotel, from any phone, we can dial the extension of our attendant console phone and we would get the front desk agent. However, if I am on the phone with somebody and I try and transfer the call to the attendant console, it somehow loops back to our Switchboard operator instead. This is very confusing and has left us looking for answers.
Again, if I just pick up the phone and dial x2901, it goes to the attendant console at the Front Desk. If I am on the phone with somebody, if either them or I transfer the call to the attendant console phone, it gets transferred to our Switchboard operator (x4499).
Sorry if I haven't provided much info, but please ask what info you would require to help troubleshoot and I will see to get it posted here!
Thanks for your help!
Matt
CompTIA A+
CompTIA Network+
Here's the situation. In our hotel, from any phone, we can dial the extension of our attendant console phone and we would get the front desk agent. However, if I am on the phone with somebody and I try and transfer the call to the attendant console, it somehow loops back to our Switchboard operator instead. This is very confusing and has left us looking for answers.
Again, if I just pick up the phone and dial x2901, it goes to the attendant console at the Front Desk. If I am on the phone with somebody, if either them or I transfer the call to the attendant console phone, it gets transferred to our Switchboard operator (x4499).
Sorry if I haven't provided much info, but please ask what info you would require to help troubleshoot and I will see to get it posted here!
Thanks for your help!
Matt
CompTIA A+
CompTIA Network+