Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

Register Log in
  • Congratulations strongm on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

CANNOT PRESS OPTIONS WHEN CALLING AN IVR AFTER UPGRADE TO 4.0.7

Status
Not open for further replies.
pkondilys

pkondilys

IS-IT--Management
Apr 24, 2003
112
US
hey guys,
new one here....

upgraded to version 4.0.7 and when someone calls a number that has an ivr it will not let them choose the option they here. You don;t even hear the tone when you press the option. At my other site, after upgrade to 4.0.7, i didn;t get this problem.

any ideas?
 
Sort by date Sort by votes
I have a great idea
If you do an upgrade then use the latest release
Why upgrade to 4.07 when there are already 4.0.10 and 4.0.14 ?
So my idea is to upgrade again but now to 4.0.14


ACA - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!
 
Upvote 0 Downvote
hey pete..is 4.0.10 and .14 stable? havent seen any postings about it...
 
Upvote 0 Downvote
4.0.10 - no
4.0.14 - I believe so but have not bothered to implement it
4.1.9 - No major issues so far
 
Upvote 0 Downvote
4.0.14 is stable
4.1.9 is stable too

Do not use 4.0.10 is you do not want reboot issues :)


ACA - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!
 
Upvote 0 Downvote
thanks peter...
upgraded to 4.0.14 and now calling an ivr works fine.

still have one strange thing. when someone externally calls us, a 0 shows up in front of the number? I checked the prefix, and it has a 9. dont know if this is the cause.
 
Upvote 0 Downvote
What locale do you use ?
And what type of phones do you use ?


ACA - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!
 
Upvote 0 Downvote
using locale: Greek (Greece)
phones used are 6408, 5402, 5410, 5420 and some analog here and there.
 
Upvote 0 Downvote
Oke so you have changed the prefix to 0
But did you do the national and international too ?

It should be like

0
00
000


ACA - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!
 
Upvote 0 Downvote
ok pete...added the 9 to the national prefix and problem solved.

thanks buddy!
 
Upvote 0 Downvote
What system you running with what models of phone

ACA - IP Office Implement
ACA - IP Telephony
CCENT - Cisco ICND1
CCNA - Working towards.
 
Upvote 0 Downvote
Status
Not open for further replies.

Similar threads

rsv23
  • Locked
  • Question
Options on IVR cannot be selected
Replies
6
Views
202
Westi
Westi
sheldoom
  • Question
No response to SIP Options Messages
Replies
1
Views
167
sheldoom
sheldoom
mscontinuant
  • Locked
  • Question
Distorted Greetings after upgrade to 11.1.3.1 Build 34
Replies
0
Views
121
mscontinuant
mscontinuant
lcgmx
  • Locked
  • Question
Avaya Calling for Microsoft Teams: cannot load contacts 3
Replies
6
Views
230
lcgmx
lcgmx
dergniz
  • Locked
  • Question
License Problem with WebLM after upgrade
Replies
8
Views
308
IPOTS
I

Part and Inventory Search

Sponsor

Back
Top