Cannot pick up line 1

[azalin34]

Hello,

Currently, I have a site running BCM 400 (v3.7). When an incoming call rings on line one, if any user on any phone attempts to pick up the line, the phone screen flashes "5585266 Transfer" for a split second, and the line continues to ring, with the handset not actually receiving a dial tone or call.

If a second call or third call comes in at the same time on line 2 and/or 3, that line can be picked up as normal, without the same issue.

I've tried restarting all the phones and the BCM unit, and I've checked the settings on the lines in the BCM, but cannot find a solution.

 

[SupportDude]

Are the lines appear & ring on the sets?
Does 558-5266 have an meaning at the site?
Can you pick up the line at the telco demarc?

-SD-

http://www.mysupportguy.net

 

[azalin34]

Hi Supportguy,

We have three phones configured to appear and ring (two i2002 and one i2004 phone - the i2004 is the control set DN), and they all show the incoming call and ring appropriately. You can even select all three lines and successfully make a call out. However, all calls coming in on Line 1 cannot be answered.
5585266 is the site phone number assigned to Line 1.

We have a plain analog phone attached to the line in case of power failure, and it can pick up the incoming call with no problems.

Thanks for posting.

 

[SupportDude]

Does this happen on every single call?
Does it make any difference if you try to answer it on the first ring or subsequent rings?

-SD-

http://www.mysupportguy.net

 

[telcodog]

Have a look at the line programming. Make sure it's not redirected to that number or set to auto answer. Check the configuration under Lines>Preferences.

 

[azalin34]

Found the source of the issue: a bad port on the BCM.

Thanks for posting, Supportdude!

 

[cook1082]

What kind of line is it line one would be a VOIP line but if you are just saying line one and it is analog call it and when it is ringing see if you can answer. I have had this a couple of times when it is ringing you can answer when it is inbetween rings you can not. This is drop in voltage on the line from the Phone co.They would have to repair the line.,

 

[azalin34]

Hello Cook1082,

The BCM connects to four POTS analog lines, one of which connected to a basic analog phone that was the only phone able to pick up when calls came in on Line 1.

It turns out that the card on the BCM that Line 1 plugs into was failing. I will be replacing the card in the next day or two.

Thanks for your help.