I have an IP Office with two modules 406 cpu and an ip 400 digital station 16 port. The system has two 4 port analog trunk modules internally. There are two companies sharing the system.
Company one has three incoming lines and up to two weeks ago, company tow had four incoming lines. Everything was working.
Ownership of company two changed and the new owner cut three of the incoming lines reducing their oncoming pool to one line. There are about 12 extensions using these lines. It is a Psychiatrist's
office, schedules stagger and there is not often a full staff in the office. I was not told of these changes in advance. I went in and took all the deleted lines out of service. I am told that certain
people are unable to make calls outbound. I am told that inbound calls are possible, but , intermittent.
Company one is working as it always has with no problems.
I have not seen any phone system with only one line attached to it. I suspect that any phone active of most any kind would seize the line and nothing else would go in or out. I have advised the
customer to add trunk lines. She is so far refusing.
My questions are these - Has any one ever seen a working IP office with only one line? I only took the lines out of service, suspecting that she would add them back based on performance. would
removing the lines for the configuration entirely make things better?
Thank you very much for your time. Andy
Company one has three incoming lines and up to two weeks ago, company tow had four incoming lines. Everything was working.
Ownership of company two changed and the new owner cut three of the incoming lines reducing their oncoming pool to one line. There are about 12 extensions using these lines. It is a Psychiatrist's
office, schedules stagger and there is not often a full staff in the office. I was not told of these changes in advance. I went in and took all the deleted lines out of service. I am told that certain
people are unable to make calls outbound. I am told that inbound calls are possible, but , intermittent.
Company one is working as it always has with no problems.
I have not seen any phone system with only one line attached to it. I suspect that any phone active of most any kind would seize the line and nothing else would go in or out. I have advised the
customer to add trunk lines. She is so far refusing.
My questions are these - Has any one ever seen a working IP office with only one line? I only took the lines out of service, suspecting that she would add them back based on performance. would
removing the lines for the configuration entirely make things better?
Thank you very much for your time. Andy