Cannot make outgoing call from SIP

[arunknair]

I have configured a SIP trunk of IPO, i have done this before so many times, this time telco is different.

I am not able to make any outgoing calls, i caontacted telco and they send me the trace from their side


Traces are showing that the PBX is sending the called number as IP address in tel format which is invalid called number. PFA complete traces.

INVITE tel:+172.17.84.36 SIP/2.0
Via: SIP/2.0/UDP 10.65.12.14:5060;rport;branch=z9hG4bK4c3af6ff281f48edbc70681d79427834
From: "ADMIN" <sip:966115101810@172.17.84.36>;tag=488aaad8c05f8320
To: <tel:+172.17.84.36>
Call-ID: c5eb4c89d625597c00e5f17261de48bc
CSeq: 1904665510 INVITE
Contact: "ADMIN" <sip:966115101810@10.65.12.14:5060;transport=udp>
Max-Forwards: 70
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, NOTIFY, INFO, UPDATE
Content-Type: application/sdp
Supported: timer
User-Agent: IP Office 8.1 (63)
Content-Length: 300


I found that when i make outgoing call the PBX is sending 172.17.84.36 instead of 966115101810@72.17.84.36

HOW CAN I MAKE THE pbx SEND THE TO ADDRESS AS 966115101810@72.17.84.36

 

[djmtrar]

Can you put the trace of the IPO here making outgoing call?


Regards!
Djmtrar

 

[arunknair]

----------------------------------------------------------------------------

Peer Domain Name: sip://172.17.84.36
Resolved Address: 172.17.84.36
Line Number: 17
Number of Administered Channels: 12
Number of Channels in Use: 0
Administered Compression: G711 A, G711 Mu, G729 A
Silence Suppression: Off
SIP Trunk Channel Licenses: 2
SIP Trunk Channel Licenses in Use: 0
SIP Device Features:

Channel URI Call Current Time in Remote Media Codec Connection Caller ID or Other Party Direction Round Trip Receive Receive Packet Transmit Transmit Packet
Number Group Ref State State Address Type Dialed Digits on Call of Call Delay Jitter Loss Fraction Jitter Loss Fraction
-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
1 Idle 00:00:05

2 Idle 00:15:53

3 Idle 00:15:53

4 Idle 00:15:53

5 Idle 00:15:53

6 Idle 00:15:53

7 Idle 00:15:53

8 Idle 00:15:53

9 Idle 00:15:53

10 Idle 00:15:53

11 Idle 00:15:53

12 Idle 00:15:53


Trace Output - All Channels:
7/13/13 3:18:40 PM-321ms Line = 17, Channel = 1, SIP Message = Invite, Call Ref = 21, Direction = From Switch, From = 966115101811@172.17.84.36, To = 172.17.84.36
7/13/13 3:18:40 PM-352ms Line = 17, Channel = 1, SIP Message = Response, Call Ref = 21, Direction = To Switch, From = 966115101811@172.17.84.36, To = 172.17.84.36, Response = 403 Forbidden
7/13/13 3:18:40 PM-354ms Line = 17, Channel = 1, SIP Message = Ack, Call Ref = 21, Direction = From Switch, From = 966115101811@172.17.84.36, To = 172.17.84.36
7/13/13 3:18:40 PM-356ms Call Ref = 21, Originator State = Dialling, Type = User, Destination State = Clearing, Type = Trunk
7/13/13 3:18:40 PM-356ms Call Ref = 21, Disconnect from Destination End
7/13/13 3:18:50 PM-392ms Call Ref = 23, Short Code Matched = User, 9N
7/13/13 3:18:50 PM-395ms Call Ref = 23, Originator State = Dialling, Type = User, Destination State = Seized, Type = Target List
7/13/13 3:18:50 PM-399ms Line = 17, Channel = 1, SIP Message = Invite, Call Ref = 23, Direction = From Switch, From = 966115101811@172.17.84.36, To = 172.17.84.36
7/13/13 3:18:50 PM-433ms Line = 17, Channel = 1, SIP Message = Response, Call Ref = 23, Direction = To Switch, From = 966115101811@172.17.84.36, To = 172.17.84.36, Response = 403 Forbidden
7/13/13 3:18:50 PM-434ms Line = 17, Channel = 1, SIP Message = Ack, Call Ref = 23, Direction = From Switch, From = 966115101811@172.17.84.36, To = 172.17.84.36
7/13/13 3:18:50 PM-437ms Call Ref = 23, Originator State = Dialling, Type = User, Destination State = Clearing, Type = Trunk
7/13/13 3:18:50 PM-437ms Call Ref = 23, Disconnect from Destination End

 

[djmtrar]

I think the problem is the the ARS shortcode...

Can you put the ARS/shortcode used for dialing in the line 17?





Regards!
Djmtrar

 

[arunknair]

when i press 9 and dial number system says call rejected.
Also i have issues with incoming call i cannot hear what the caller is saying but the caller can hear me?
Is it a codec issue. i have set the codecs as the telco suggested.

 

[arunknair]

Short code
9N
Dial
N
Line Group 18

I am not using the ARS.

 

[djmtrar]

2 Problems.....

Incomming calls and outgoing calls.....

1º Put here the ARS Shortcode... I think it's wrong....

2º Verify direct media path in the line 17 for the audio problems.


Regards!
Djmtrar

 

[arunknair]

tried to configure ARS its not working

Changed the codes and incoming issue is solved

 

[djmtrar]

The shortcode is wrong.

Try

9N
Dial
N"@172.17.84.36
LineGroup: 18

The same in the ARS if you will use in the future.





Regards!
Djmtrar

 

[intrigrant]

Try:
Short code
9N;
Dial
N"@72.17.84.36"
Line Group 18

I am not using the ARS.

If you did use ARS the "@72.17.84.36" would not be necessery ( depending on sw version )

Know your product and become a Pro

 

[arunknair]

Its not working,
Phone is showing Call Rejected.

 

[djmtrar]

Can you put here again the shortcode and the trace after change?





Regards!
Djmtrar

 

[phoneguy610]

Make sure:
9N; like tipeter said

ddcommllc.com
Avaya/Toshiba/SyntelSolutions

ACIS

"Will work for stars

 

[arunknair]

IP office is Release 8.1

I have all required licenses.

 

[djmtrar]

Yes, sure, like phoneguys610 say...";". You must ";" after N..... My error ;-(

9N;
Dial
N"@172.17.84.36
LineGroup: 18

Regards!
Djmtrar

 

[arunknair]

IPO is rele 8.1

I tried this

9N;
Dial
N"@72.17.84.36"
Line Group 18

After dialing the numbers nothing is happening

 

[djmtrar]

Copy/paste error?

N"@72.17.84.36"


the correct will be :

N"@172.17.84.36

I'm not use the last ".




Regards!
Djmtrar

 

[arunknair]

no djmt ...it was a typo
So this is the correct SC.

9N;
Dial
N"@172.17.84.36
Line Group 18


let me try this

 

[arunknair]

i tried it after entering the number i have to press #

then its working !!!!


how to do it without pressing #

 

[djmtrar]

In SYSTEM/TELEPHONY, what value di you have in.....

Dial Delay Time?

Dial Delay Count?





Regards!
Djmtrar