Cannot access BCM450 through EM {resolved} (Java 8u71 strikes again) 1

[Deputy86]

Last week I began getting the following error when attempting to connect to our BCM450 via Business Element Manager:

error Exception occurred when trying to connect
Detector 'BCMDetector' cannot determine the device type for 192.168.XXX.XXX.

I Googled that and found this thread (and this cool forum):

http://www.tek-tips.com/viewthread.cfm?qid=1444185

I contacted AT&T VOIP support. They sent a tech out who contacted Avaya, and based on the symptoms Avaya concluded the HDD should be replaced. I asked about rebuilding the RPM (solution 9834392), and was told they don't do that anymore because this BCM is past EOL, and basically that was a Nortel thing. AT&T is letting me know when the replacement HDD is due to arrive.

The latest backup available for my system is one AT&T has from two years ago. They said without BEM being able to connect, there's no way to do a backup now.

I played around with PuTTY and found I could access a menu logging in as nnadmin, but it just has some basic reset options. I logged in as nnsupport (by using this

http://www.cyberprog.net/bcm/potd.asp)

and get the command line -bash-2.05b$ but I am not at all familiar with bsh commands...
I was unable to login as nnsupport in the BEM (same error as above).

Is there any way to do a backup from here?
Has anyone rebuilt their own RPM? (Based on the old thread, it looks like I'd need another good BCM450 patched to the exact same version to even attempt that. I only have this one.)

 

[Firebird Scrambler]

Your problem is due the Java releasing an update issue 71 which messes up Element Manager. Please read my thread

http://www.tek-tips.com/viewthread.cfm?qid=1761167

You need to roll back to issue 66.

There is nothing wrong with Element Manager or your BCM system.


Firebird Scrambler
Nortel Meridian 1 / Succession and BCM / Norstar Programmer in the UK
Advance knowledge on BCM support

http://www.linkedin.com/in/davidbromley

 

[Deputy86]

THANKS!!

Wow... I can't believe AT&T and Avaya support did not suspect this.
Rolled back to 8u66 and it's working great again. Now I shall make a backup. At least I've learned much about my BCM450 because of this.

Thanks again, FirebirdScrambler!

 

[exsmogger]

AT&T was a totally different company when I worked there from 1973-1984. I got first class training and was expected to provide first class service. Things have definitely changed.

Brian Cox
Georgia Telephone

http://Georgia-Telephone.com

http://www.linkedin.com/in/briancox1952