philmartin79
Technical User
Cisco Call Manager 7.
We have a reception number in our Dubai office (6100) that is forwarded to Unity. I am not very knowledgable with Unity but can see a call handler called 'Dubai Reception' which points to a Hunt Pilot > Hunt Group > Hunt List consisting of 2 IP phones: 6105 and 6106.
So 6100 > Unity > Call Hander points to 18000 (hunt pilot > HL with 6105 and 6106 which are the main lines on 2 IP desk phones.
When the building is evacuated they try and divert 6105 to a mobile number or other office. If you ring 6105 direct then the divert works fine - but if you ring 6100 then the phone just rings and rings. Is this because you cannot forward an already forwarded call? Is there anyway to do this?
We have a reception number in our Dubai office (6100) that is forwarded to Unity. I am not very knowledgable with Unity but can see a call handler called 'Dubai Reception' which points to a Hunt Pilot > Hunt Group > Hunt List consisting of 2 IP phones: 6105 and 6106.
So 6100 > Unity > Call Hander points to 18000 (hunt pilot > HL with 6105 and 6106 which are the main lines on 2 IP desk phones.
When the building is evacuated they try and divert 6105 to a mobile number or other office. If you ring 6105 direct then the divert works fine - but if you ring 6100 then the phone just rings and rings. Is this because you cannot forward an already forwarded call? Is there anyway to do this?