Can you Forward a Forwarded Call?

[philmartin79]

Cisco Call Manager 7.

We have a reception number in our Dubai office (6100) that is forwarded to Unity. I am not very knowledgable with Unity but can see a call handler called 'Dubai Reception' which points to a Hunt Pilot > Hunt Group > Hunt List consisting of 2 IP phones: 6105 and 6106.

So 6100 > Unity > Call Hander points to 18000 (hunt pilot > HL with 6105 and 6106 which are the main lines on 2 IP desk phones.

When the building is evacuated they try and divert 6105 to a mobile number or other office. If you ring 6105 direct then the divert works fine - but if you ring 6100 then the phone just rings and rings. Is this because you cannot forward an already forwarded call? Is there anyway to do this?

 

[Silverblade]

This is because the call is offered to the huntgroup.
And huntgroup call can't be diverted.

The divert that is set on the phone is only for that phone (directory number)only.
And a huntgroup call ignores that forward and therefore the phone still rings when the huntgroup is being called.

Your only option in your callflow whould be to forward 6100 to the desired mobile number.

 

[philmartin79]

Yeah thought it was due to forwarding on a hunt group.

How about this idea?

Divert the call handler in Unity to extension 6105 instead of the hunt group? Then when they want to divert it to the other office or mobile they can do it from the handset. And you can configure 6105 to bounce to 6106 if not answered for say 10 - 15 seconds.

That would work wouldnt it?

Phil

 

[gnrslash4life]

If the hunt group is using 6105 as the first ringing phone every time, I would do what you said. Make the call handler go to 6105. Set the FNA on it go to 6106 after a certain period of time. If they need to, then they can forward 6105 to wherever they need to, and take it off when they need to.