Can somebody Help me Avaya sends calls to voice mail 1

[Zheka77]

Can somebody help me please. We had a power outage. When power came back on. Our Avaya partner reset itself. I try setting it up and spend 5 hours playing with the system. When somebody dials our number it goes directly to the receptionist to extension 10. (your call been transferred to the receptionist). What do I do.

Thank you

 

[telcorookie]

intercom 777
extension # (ext 0 is your AA greeting)
default password
option 3

if i remember correctly

 

[Zheka77]

777 is for voice mail.

 

[telcorookie]

Your last question was how to reset the greeting correct?

The greeting is in the extensions voicemail

 

[Zheka77]

Good Morning,

My question was about intercom. It use to work by pressing system program and *70. Now when I do that it gives me a busy signal.

Thank you

 

[TouchToneTommy]

Add your extensions to Calling Group 1, #502-1-(Ext. No.)-1, then *70 (Simultaneous Page) will work, because now there is something to Simultaneously Page!

 

[Zheka77]

WOW you are good. Thank you
Do you sell phone systems.

 

[Zheka77]

TouchToneTommy what would you recommend in getting as far as the new system?

What do you think:
700469687 1Partner ACS R8 509 Processor Module
700226525 1Partner Voice Mail (PVM R3 Large)

or

700469687 1Partner ACS R8 509 Processor Module
700429384 1Partner Voice Mail (PVM R3 Smaill)

 

[TouchToneTommy]

The ACS R8 is a fine processor, it will give you 5 lines (actually 4 and an output for your loudspeaker paging) and 9 telephone sets. You can use it in the carrier you have now, along with the 206 modules you have now, for a total of 8 lines and 21 telephones. You can reuse your Partner Mail VS if you want, you just can't use the Do Not Disturb buttons on the phones.

The difference between the 2 voice mail cards you asked about is the number of mailboxes that you can assign. The small has a maximum of 4 mailboxes, while the large can go to 16, although that slices the total recording time down to just a few minutes per mailbox. But, you need to decide if the PC card mail will suit your purposes.

 

[phonesaz]

I would be careful of the PC card voice mail. If you are used to a larger mail (even though it is older) there are features the little one doesn't have; generally the one people miss is the ability to forward a voice message from one mailbox to another.

I would reuse the Partner Mail VS if it is still working; a more robust voice mail. Also, the R6 Partner is a little less $$; the R8 that adds a couple of things like time clocked off caller ID (which will also be new for you) and caller ID to single line sets; which is good because you can use a cordless and get caller ID - finally -

Personally I wouldn't consider the R7 because Avaya is going to discontinue it. The R6 is a different chassis (3 lines, 8 phones) so they are keeping it.

One other thing - scary to me, but I know a lot of people who have done it. There is a company that sells replacement batteries for the older processors - you would have to open the plastic carrier to do it. A client of mine did it himself about 6 years ago and his system is still working - it was a "temporary" fix....

 

[Zheka77]

Can some one tell me how to block the lines, so another person wold not pick it up when some one is talking on the phone.

 

[TouchToneTommy]

Assign automatic privacy, #304-XX-1 to each extension, except the voicemail ports.

Please start a new post, this one is pretty long to slog through!!