can not back up MICS 0x32

[tmajikman]

The message on my pc says: back up operation of the system programming can not be completed because a re-evaluation/auto-admin session is in progress. This happens if I remote in from the office or if I am on site and direct connect. The system went back to default and I used a dick that was from 2003 to restore the programming with. Has anyone come across this message, and does anyone know what I can do to fix this and restore my customers programming again. I can get into programming remotely as well, just no back up ability.

Thank You,
Tim

 

[Norstarguy]

How exactly are you attempting to do the backup? Do you have the set tool or browser tool open while you're trying to initiate the back up?

 

[ptstechnician]

Depends what software package your using to backup the system.

 

[tmajikman]

I am using 11.0 software to do my back ups. I am using the Norstar ICS customer tool as well.

 

[ptstechnician]

What software version is in the cabinet?

 

[tmajikman]

I know it is xc software, not positive of the release. Don't know if this helps. Let me know I will find out more information.

 

[curlycord]

Sound like Companions are doing a re-eval? make sure the auto re-eval setting is turned off under scheduling maybe.

 

[tmajikman]

Thank you very much everyone. You were correct curlycord, I went into the companion and did a re-evaluation and after I did, I was able to get my system to back-up again.. Thanks again for all the help.