Can anyone answer a question about Quicken?

[CarolOB]

I have never used Quicken, but a friend of mine has asked me for help with a problem.
He made a backup copy of his data and tried to load it on a new computer that he bought. He gets a message saying that the data installed successfully, but he says his data isn't there......has anyone encountered this problem? Any suggestions would be greatly appreciated.
I don't know what version of Quicken he's using, but I would ASSUME the backup and recovery process is probably pretty much the same in each version?
Thanks, in advance, for any and all suggestions. CarolOB

 

[slammer14]

he may have to click icon bar in view menu and click invoices and then it will be there.

that is my guess.


Mich

 

[CarolOB]

Thank you. I'll pass that information along to him. CarolOB

 

[mph1]

Several questions for you to ask:

Original
1. was it copied or backed up using Quicken?
if copied, there are about 5 files needed (depends of stock quote is used etc)

New
1. assuming original was a backup - did he use the Restore from File (need to do this from a blank opening)

How they were copied and backed up make a big difference.

HTH

Maurie

 

[CarolOB]

Thank you for your reply. I had already asked him whether he did a copy or a backup and he said he had done a backup and restore.
I should be hearing back from him late this afternoon and hopefully the answer will be what slammer14 suggested.
Thanks again. CarolOB