Calls sitting in queue when agents are available 5

[curlycord]

BCM 400 4.0 - Patched to latest
120 users
20 agents

Calls will sit in a queue when agents are logged in and available.

Mostly this one queue but at time other queues have same issue too.

AppResources/Vmail and CC set to 2 MIN and MAX, does not say 32, just MAX.

Not sure what all avenues to look at in programming.

Thanks


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curlycord

http://www.curlycord.com

 

[hawks]

Does this happen when they first log in or after they have answered a call? If after check the BREAK TIME setting and see if it is set high.

 

[curlycord]

Update

Seems to be that the CDN numbers programmed for skill sets are DN's that reside on the wrong bus or modules.
It has been suggested to always use CDN numbers that reside on a trunks module etc.

To change the CDN means rebuilding the skill set.


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curlycord

http://www.curlycord.com

 

[deathbyphone]

i may be having an issue with a DDIM that was cuased by the patch when i have more info i will post it .

 

[ECartman]

Seen this from Avaya. Might be applicable to your issue ?

https://support.avaya.com/css/P8/documents/100156055

 

[jaspertel]

Problem is with SU12. Avaya has a soak patch in the works. In the meantime if it is an issue Avaya can pull the CTI APP back out and this appears to correct the problem. I was told the new design patch should be out within the next couple of weeks.

 

[curlycord]

Forgot to advise others as did in another thread about the SU032 patch issue but this issue is not resolved yet.

SU032 Thread

http://www.tek-tips.com/viewthread.cfm?qid=1673810

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curlycord

http://www.curlycord.com