Hi,
I’m running a cluster of MXe 6.0sp3 controllers and we start to use ACD paths.
After a call is waiting for 60 seconds and there are no agents available, the call will use his overflow timer, and will be transferred and answered by an ip attendant.
The IP 5550 console makes a blind transfer to the ACD path for a second try.
If the overflow timers expires for the second time the call is disconnected.
If a make an internal call to the acd path number, the call is disconnected after the first overflow timer.
Looks like a bug in the system, is there anyone else with the same issue.
Also had this problem on MCD 5.0 SP1.
I made a temporally workaround, by letting the ip console transfer to an external destination, that is transferred back to the queue. But this option cost call charge and will mess up the caller id.
Mark.