Calls not going to Voicemail over SCN

[cjinsocal581]

Here is the setup:

Site A: 406v2 3.0.44, voicemail pro, Auto Attendant
Site B: 406v2 3.1.29, incoming call route to Site A

Calls come into Site B which are sent to Site A's auto attendant. Once in the auto attendant, the caller dials a Site B user. The call then transfers to Site B but never rings to voicemail after the three rings.

BUT

If a user at Site A calls a user at Site B the call will go to voicemail after the three rings.

Any ideas why this be happenin?

 

[Apexis]

Have you checked that SiteB under Voicemail is setup to LINE and contains the virtual trunk to SiteA?

 

[cjinsocal581]

Indeed it is.

 

[Apexis]

Interesting, I just upgraded 2 406v2 to 3.1.29 from 3.0.59 connected via SCN to VMPro and now have the same issue!....

 

[Apexis]

Well, I ran out of time testing and had to downgrade my SiteB to 3.0(59) and it seems voicemail is working just fine now. However, I did notice an odd message after the 3 or 4 rings on SiteB when on 3.1(29):
*********************************************

40036mS CMTARGET: SELECT:3 0 0 TGHG=00000000 TGUSER=fef20314 INCL=00000001 EXCL=00000001
140036mS CMTARGET: ADD USER:3 DesBkkgSpare(2231, state=Ringing) (depth=1 B=1) cw=0
140036mS CMTARGET: SELECT:3 NO TARGETS, TRY VOICEMAIL
140037mS CMTARGET: SELECT:3 NO TARGETS, ROUND AGAIN
140037mS CMTARGET: SET USER:3 DesBkkgSpare orig=0
140037mS CMTARGET: ADD USER:3 DesBkkgSpare(2231, state=Ringing) (depth=1 B=1) cw=0
140037mS CMTARGET: SELECT:3 SEND SETUP (clearing old=0)
140037mS CMMap: a=2.1 b=0.0 R0
140037mS CD: CALL: 1.2.1 BState=ReDialling Cut=1 Music=0.0 Aend="Line 1" (2.1) Bend="DesBkkgSpare(2231)" [] (0.0) CalledNum=2231 () CallingNum= () Internal=0 Time=25377 AState=Connected
140038mS CD: CALL: 1.2.1 BState=Ringing Cut=1 Music=0.0 Aend="Line 1" (2.1) Bend="DesBkkgSpare(2231)" [DesBkkgSpare] (0.0) CalledNum=2231 () CallingNum= () Internal=0 Time=25378 AState=Connected
140038mS CMMap: a=2.1 b=0.0 R1
140232mS PRN: Recv: RegistrationRequest ac100b65 seq=4; Endpoints registered: 12; Endpoints in registration: 0
155039mS CMTARGET: SELECT:3 0 0 TGHG=00000000 TGUSER=fef20314 INCL=00000001 EXCL=00000001
155039mS CMTARGET: ADD USER:3 DesBkkgSpare(2231, state=Ringing) (depth=1 B=1) cw=0
155039mS CMTARGET: SELECT:3 NO TARGETS, TRY VOICEMAIL
155039mS CMTARGET: SELECT:3 NO TARGETS, ROUND AGAIN
155040mS CMTARGET: SET USER:3 DesBkkgSpare orig=0
155040mS CMTARGET: ADD USER:3 DesBkkgSpare(2231, state=Ringing) (depth=1 B=1) cw=0
155040mS CMTARGET: SELECT:3 SEND SETUP (clearing old=0)
155040mS CMMap: a=2.1 b=0.0 R0
155040mS CD: CALL: 1.2.1 BState=ReDialling Cut=1 Music=0.0 Aend="Line 1" (2.1) Bend="DesBkkgSpare(2231)" [] (0.0) CalledNum=2231 () CallingNum= () Internal=0 Time=40380 AState=Connected
155041mS CD: CALL: 1.2.1 BState=Ringing Cut=1 Music=0.0 Aend="Line 1" (2.1) Bend="DesBkkgSpare(2231)" [DesBkkgSpare] (0.0) CalledNum=2231 () CallingNum= () Internal=0 Time=40381 AState=Connected
155041mS CMMap: a=2.1 b=0.0 R1

********************************************
After downgrading I noticed the following message after the 3 or 4 rings on SiteB:
*******************************************

599318mS CMTARGET: SELECT:11 0 0 TGHG=fef19a2c TGUSER=00000000 INCL=00000000 EXCL=00000000
599318mS CMTARGET: ADD HG:11 DesRecpt (depth=1 B=1)
599318mS CMTARGET: CHK HG EXCEPTED:11 DesRecpt count=0
599319mS CMTARGET: EXCEPTED HG:11 DesRecpt
599319mS CMTARGET: OVERFLOW HG:11 DesRecpt
599319mS CMTARGET: SELECT:11 NO TARGETS, TRY VOICEMAIL
599319mS CMExtnTx: v=2230, p1=7
CMReleaseComp
*******************************************

Maybe someone could help. Thanks!

 

[cjinsocal581]

My only option at this point was to setup an Assisted Transfer action and send it to voicemail after 15 seconds.

This seemed to fix the problem for now. The only difference is the caller will not hear ringing, they will hear MOH.

 

[SuperJenks]

Looks like ill be holding off on the 3.1.29 upgrades till this is resolved!!

 

[CarGoSki]

I wonder if VM rings and answers but you simply receive no voice path?

T4 tells me that all of the SCN bugs that were solved and implemented in 2.1.31xxx(private) will be rolled into the December 3.1 patch.

I bring this up since the problem that you have described sounds like one of the issues that have been solved but yet to be implemented in a GA fashion.

 

[Apexis]

Where am I able to find the patches on Avaya's web site when they come out?

 

[Apexis]

I've had a chance to toy around with this a bit more. After going from 3.0(59) to 3.1(29) and having the voicemail transfer across SCN not going back to the VMPro, I downgraded everything to 3.0(69) and still the same problem. I did notice that the Call Status kept showing a missed call every 4 rings as I continued to leave the call up ringing.

So, I decided to just downgrade the VMPro to 3.0(59) with the IPO's on 3.0(69)....and now the transfer issue to the remote IPO went away.

Anyone else have any suggestions? I'd rather bring them all up to a more recent build.

 

[mikecastdogg]

I am having the same problem since upgrading to 3.1.48. How would i setup my extensions for assisted transfer as opposed to direct transfer?