Calls going straight to General Delivery

[Corr]

I have a MICS 6.0 and Call Pilot 100 w/AA enabled.

Operator phone is 240.
Set to forward no answer to 248.

2nd Operator phone is 248 set to forward no answer to 231.

Those two DN's are assigned to the GD mailbox.

The receptionist at x.240 has been complaining to me that calls are going straight to the Gen Deliv. Mbox. when a caller presses "0" for the operator. "0" is set to go to 240. I pulled event logs from the CallPilot, but haven't a clue on how to read them. I do not understand the errors.

Could the ports be in use and I need to upgrade?

Could the fact that I only have two Intercom buttons be causing it to overflow somehow?

Thanks in advance,

John

 

[luv2ski]

do we have operator assigned and available under f982?

Pat Guido
NEXTIRAONE
Pat.guido@nextiraone.com

Formerly Nextira, formerly Williams Communications, formerly Wiltel, formerly Nortel networks, formerly Northern Telecom, formerly, Nynex meridian systems formerly Northern Telecom.

 

[Corr]

Yes.

ATDT AVAIL: Y
BUSINESS OPEN: Y
ANSWER LINES: Y
ATDT: 240

 

[luv2ski]

your sys does what with the calls as they come in? aa? recpt? recpt to aa? what type of trunks...what does it say when you hit "0"

Pat Guido
NEXTIRAONE
Pat.guido@nextiraone.com

Formerly Nextira, formerly Williams Communications, formerly Wiltel, formerly Nortel networks, formerly Northern Telecom, formerly, Nynex meridian systems formerly Northern Telecom.

 

[Corr]

Incoming call gets answered by AA immediately.

Caller presses "0" for the operator which transfers to extension 240. At that time the caller is getting transfered to the Gen. Delv. Mbox. This is not supposed to happen. It only happens a few times a day.

The call is supposed to ring 240. If 240 does not answer after 4 rings then transfer to 2nd operator, x.248. If 248 does not answer after 4 rings then transfer to 231:General Delivery Mbox.

I have 4 LSDS cards.

I just tried "0" at the Automated Attendant and it worked fine, but like I said it seems to be intermittent. I'm going to have the operators keep a time log of the issues. Then I will compare to the event logs to see if it was a system error or not. I really hope it's not a user error.


Thanks,

John

 

[luv2ski]

make sure neither phone hunts on busy just fna ... wouldnt hurt to increase icoms to at least 6 on main 4 on backup"only if alot of people zero out" if both sets icoms are busy call will probaly go direct to mb for lack of talk paths"icom buttons"

Pat Guido
NEXTIRAONE
Pat.guido@nextiraone.com

Formerly Nextira, formerly Williams Communications, formerly Wiltel, formerly Nortel networks, formerly Northern Telecom, formerly, Nynex meridian systems formerly Northern Telecom.