I have a CICS with CallPilot at a busy medical office. CCR tree answers on "0" rings. After pressing 1 or 2, patients are directed to appropriate doctor's receptionist. I've set up a hunt group for the busier receptionist (221), so other girls at the front desk can help her answer.
Occasionally, when calling in, the call goes directly to the General Delivery mailbox. Anyone have any idea as to what's going on?
I'm guessing the voicemail (2 ch.) is busy with other calls, but why would the caller get the Gen Del. mailbox instead of nothing or ringing?
Occasionally, when calling in, the call goes directly to the General Delivery mailbox. Anyone have any idea as to what's going on?
I'm guessing the voicemail (2 ch.) is busy with other calls, but why would the caller get the Gen Del. mailbox instead of nothing or ringing?