Calls are not disconnected when caller hangs up on auto attendent

[milkshake456]

I have a new install a 4.0 with a 16 port analog trunk unit. VMPRO installed. When a call coms in the user hears the auto attendant and if they hang up the voice mail pro does not disconnect the call. If the call is fowarded to an extension and answered the call is disconnected. I only get this when called hangs up when in auto attendent.

If you have any suggestions please help

 

[ProviderReborn]

Its is not seeing caller disconnect from the Line provider.
You may want to mess with your settings in your line tab.

ACA - IP Office Implement
ACA - IP Telephony
ACS - IP Office Implement (Aug 30th)

 

[johnnybrian]

I also have this problem! Did you find out what to do?

 

[mattKnight]

Were the lines pre-existing?
Check with your line provider that they have disconnect supervision enabled on the lines. BT default this at 800ms (I have had them set to 0ms too) set the disconnect clear time on the line tab to be about 250ms LESS than the line provider specified time

Ensure disconnect clear is ticked

Take Care

Matt
If at first you don't succeed, skydiving is not for you.

 

[johnnybrian]

Well just for the record, i did not succeed with this, no matter what the setting, i couldnt get my ukranian lines to stop hanging. So ordered a bunch of SIP lines instead, and untill then i have routed the calls directly in the Hunt Group to avoid the problem.

/JB

 

[intrigrant]

I've had this problem in Turkey. There they sell "line disconnect" modules as most of the foreign telecom systems have this problem.

NIHIL NOVI SUB SOLE