Calls appear on CA keys instead of queueing

[legendinmylunchtime]

Calls come in on DDi to system shortcode to VM shortcode, plays menu options, user selects transfer option, call rings to group in rotary mode...users have 3 ca buttons, when users are on a call, some calls appear on 2nd and 3rd CA keys instead of queueing, no call waiting on users or groups...3.0.59...dont want multiple calls to present

 

[jconrad0305]

make sure the calls are going to the group and not to individual phone exts.

 

[jconrad0305]

also make sure hunt group call waiting is off in the hunt group field

 

[IPOUK]

Turn off busy on held?? Probably only happening when somebody is on hold.

 

[legendinmylunchtime]

Dont you mean turn on? it is off on agents, they all have 6408's....this shouldnt happen unless a call is transferred or agent is rung internally??? Ill try turning on and see if that make sa difference

 

[IPOUK]

Sorry yes, turn it on! Otherwise calls will come in on the other appearance keys when on hold (not during a call)

 

[bettyr]

get rid of the third CA button (c=) and add RESERVE_LAST_CA=1 to the source of to the NoUser account.

This will allow only one active incoming call on the set.

 

[legendinmylunchtime]

Site is 3.0, Reserve last ca is broke until 3.2, then u need to put it on user source number, not no user...I think I clicked , ugraded from 2.1 to 3, new requirement was ca keys, after programming them you are prompted...CA keys have been programmed...clear busy on held....simplest of things in the end

 

[jamie77]

RESERVE_LAST_CA= works fine on 3.1

Jamie Green

Fooball is not a matter of life and death-It is far more important!!!!

 

[IPGuru]

RESERVE_LAST_CA= works on V3.0.69+ & V3.1.44+ it was not available befor these releases.

 

[legendinmylunchtime]

the feature it is designed for works but it also causes problems with group voicemails the user is a member of, pre 3.2 anyway