CallPilot Reporting on Windows 7 Machine

[guinnessbsc]

Hello all,
Since windows XP is no longer supported by Microsoft, a customer of mine wants to move their reporting for call center to a windows 7 machine. The Callpilot is a 150, and the firmware is v31.10.36.22. This is on an MICS 7.1 system and not a bcm. A support person sent me the software for "reporting for contact center" and I don't think that this is what I need. I currently don't have a disk for this version of the callpilot. Does anybody have any ideas on the right version of RCC to use? or know where I can get a copy. Im kind of in a bind here with my customer, since my support people told me they could help me get it to work and have not delivered.

 

[curlycord]

Only XP with SP2 supported if I recall.

Callpilot 100/150 is not in production any longer.

Try installing XP Mode onto Win 7 then install reporting onto XP.



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curlycord

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca

 

[guinnessbsc]

That is what I'm gathering, thank you.

 

[guinnessbsc]

Do you know where I can find a copy of reporting for call center that comes with the call pilot
v31.10.36.22 firmware?

 

[curlycord]

Avaya.com
Support Downloads

Login required


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curlycord

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca

 

[guinnessbsc]

yup, I know about that one. no login for me. hope my support folks can hook me up.