guinnessbsc
Programmer
Hello all,
Since windows XP is no longer supported by Microsoft, a customer of mine wants to move their reporting for call center to a windows 7 machine. The Callpilot is a 150, and the firmware is v31.10.36.22. This is on an MICS 7.1 system and not a bcm. A support person sent me the software for "reporting for contact center" and I don't think that this is what I need. I currently don't have a disk for this version of the callpilot. Does anybody have any ideas on the right version of RCC to use? or know where I can get a copy. Im kind of in a bind here with my customer, since my support people told me they could help me get it to work and have not delivered.
Since windows XP is no longer supported by Microsoft, a customer of mine wants to move their reporting for call center to a windows 7 machine. The Callpilot is a 150, and the firmware is v31.10.36.22. This is on an MICS 7.1 system and not a bcm. A support person sent me the software for "reporting for contact center" and I don't think that this is what I need. I currently don't have a disk for this version of the callpilot. Does anybody have any ideas on the right version of RCC to use? or know where I can get a copy. Im kind of in a bind here with my customer, since my support people told me they could help me get it to work and have not delivered.